Contact Center Services & Sales Representative – Outbound (Telesales) – HCMC
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 315 lượt xem
Ngày cập nhật: 28/12/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Ngân hàng/ Tài chính
Mô tả công việc
• To perform high quality outbound customer contact by identifying additional needs to both existing and new to bank customers.
• Focuses on building rapport and trust with existing and new to bank customers to ensure the highest level of customer satisfaction.
• Job holder is required to achieve the monthly minimum standards with respect to customer contacts and relevant Key Performance Indicators (i.e. customer outcomes, operational risk measures etc.)
• Manage the straight through sales process acquisition of leads generated.
• Where appropriate deliver the initial customer request successfully alongside any additional products, services and solutions that have been identified.
• Seeking to improve processing and managing the individual product error rates and smooth processing of all customer applications.
• By engaging with various Business partners inclusive but not limited to Credit, CAU CPD, PMG, CSV, and MKT, GSCM on daily task and processes under the guidance of the Team Manager.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
• Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
• Focuses on building rapport and trust with existing and new to bank customers to ensure the highest level of customer satisfaction.
• Job holder is required to achieve the monthly minimum standards with respect to customer contacts and relevant Key Performance Indicators (i.e. customer outcomes, operational risk measures etc.)
• Manage the straight through sales process acquisition of leads generated.
• Where appropriate deliver the initial customer request successfully alongside any additional products, services and solutions that have been identified.
• Seeking to improve processing and managing the individual product error rates and smooth processing of all customer applications.
• By engaging with various Business partners inclusive but not limited to Credit, CAU CPD, PMG, CSV, and MKT, GSCM on daily task and processes under the guidance of the Team Manager.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
• Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
Yêu cầu ứng viên
• Bachelor's degree
• Be proficient language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Take pride in delivering what is promised in line with the customer and service expectations
• Want to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Display patience and empathy
• Be proficient language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Take pride in delivering what is promised in line with the customer and service expectations
• Want to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Display patience and empathy
Quyền lợi được hưởng
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Excellent career potential and attractive remuneration packages.
- Professional, dynamic working environment
- Excellent career potential and attractive remuneration packages.
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HSBC VIETNAM
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take ...Chi tiết
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer.com Ẩn chi tiết
Bạn đang xem tin việc làm Contact Center Services & Sales Representative – Outbound (Telesales) – HCMC trong ngành được tuyển dụng tại bởi HSBC VIETNAM. HSBC VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Contact Center Services & Sales Representative – Outbound (Telesales) – HCMC cách đây lúc 26/01/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HSBC VIETNAM
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Contact Center Services & Sales Representative – Outbound (Telesales) – HCMC
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ