Contact Center Manager - Support TeamTop management
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 93 lượt xem
Ngày cập nhật: 27/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
_Ensure all operation tasks of Contact Center such as training and coaching for all agents, enhancing employee engagement, ensuring call service and system running smoothly
_Daily/weekly/monthly/quarterly report to Contact Center Director.
_Support team members in daily tasks and other tasks related to policy, guideline, system operation and administrative tasks (if necessary)
_Set up, adjust KPI for team members to meet business requirement, manage individuals in terms of OT working, leave plan, KPI and task assignment.
_Daily/weekly/monthly/quarterly report to Contact Center Director.
_Support team members in daily tasks and other tasks related to policy, guideline, system operation and administrative tasks (if necessary)
_Set up, adjust KPI for team members to meet business requirement, manage individuals in terms of OT working, leave plan, KPI and task assignment.
Yêu cầu ứng viên
_Experienced in Contact Center at least 5 years
_Strong analytic and project management skills
_Strong communication (both in English and Vietnamese) and tele-communication skills
_Strong stakeholder management skills
_Experience in Retail banking, operational knowledge of the various transactional processes
_Strong analytic and project management skills
_Strong communication (both in English and Vietnamese) and tele-communication skills
_Strong stakeholder management skills
_Experience in Retail banking, operational knowledge of the various transactional processes
Quyền lợi được hưởng
- Bonus & 13th Month Salary
- Annual Health Check
- Training Courses
- Annual Health Check
- Training Courses
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
SHINHAN BANK VIETNAM
Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
Người liên hệ: HR Department
Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
Người liên hệ: HR Department
Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 150 networks in 20 countries. We were the pioneer in Vietnamese potential market by establishing Shinhan ...Chi tiết
Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 150 networks in 20 countries. We were the pioneer in Vietnamese potential market by establishing Shinhan Bank Representative Office in 1993. Two years later, we opened Shinhan Bank Hochiminh Branch. Our big milestone was marked in Nov 2009 with the opening of the first 100% foreign owned bank, named Shinhan Vietnam Bank. November 2011, Shinhan Vietnam Bank merged & acquainted Shinhan Vina Bank to become Shinhan Bank Viet Nam. The Head Office is located in Ho Chi Minh city, and 30 branches are in Ho Chi Minh, Ha Noi, Bac Ninh, Dong Nai and Binh Duong, Hai Phong, Thai Nguyen, Vinh Phuc. If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post: Ẩn chi tiết
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Tìm thêm việc làm
SHINHAN BANK VIETNAM
Địa chỉ: Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Contact Center Manager - Support TeamTop management
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ