Complaint Handling Senior Specialist (Chuyên Viên Giải Quyết Khiếu Nại)

Would you like to grow with one of the best leading insurance company in the world?
Would you like to develop yourself in a dynamic and open environment?
If YES, Prudential Assurance Vietnam is looking for you!

Prudential At a Glance
Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has one of the largest market share in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees. Our reputation and success are built upon the talent and commitment of our people. We set the promise to our employees that we care and share in the open environment with the culture, vision and mission throughout four values:
- Enjoy work, enjoy life
- Lead the game
- Grow endlessly

Working with Prudential as Complaint Handling Senior Specialist means becoming a part of a prestigious global financial services group and an exciting vision: to be the leader in helping customers achieve their long-term financial goals. You will be the champion to deliver the best tool & support the daily operation of the biggest Insurance Cooperation in Vietnam.

Key responsibilities:
- Received and handle complaints assigned as per location in order to make sure that all the complaints are handled properly, fairly according to the company’s rules and service standard
- Coordinate with relevant departments to handle the crisis/incident from customer’s complaints.
- Follow up report and close calls as per defined TAT
- Propose changes to business process and other related activities to ensure service standard and enhance service quality of the Company.
- Participate in the analysis report on the complaint for service recovery and prevent crisis occurring.
- Support programs, projects, ad-hoc tasks, section/ department’s activities/duties.. in relevant projects
- Others: to be assigned by the Line Manager or Company’s Management (if any)

Qualification:
- University/College graduated
Experiences:
- Experience in customer service, negotiation, problem solving
Knowledge and skill set:
- Insurance industry, analytical thinking, communication (in verbal & writing), problem solving
Job’s attributes:
- Proactive, independent, correct, flexible

Why Should You Apply?
- Attractive salary
- Beneficial package including: Yoga class, health talk, mental counseling, pension plan, life insurance & financial supports
- Open environment and clear career road map
- 20 days of annual leave

- 13th payment
- Insurance for you and family
- Laptop provided

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