Community Associate

1. Greet/Be main contact point for customers
- Be the first contact as well as throughout customer’s process of service use
- Control and take responsibility of Receptionist area
- Check, make schedule for customers, and respond to customer’s confirmation emails
- Answer customer’s questions regarding services problems or knowledge about Toong
2. Manage members
- Develop connections among members and customers, including member introduction, posting on community group, event support, emailing, and information support
- Deal with problems related to members in order to ensure a united community
3. Community events
- Support and contribute opinions in event organization, including foods and beverage order
- Prepare notice email and transfer information to member community
4. Join in operation process
- Support in customer’s move in – move out process
- Manage items to be delivered to customer, including lock equipments, car cards, etc.
- Supervise, manage and order items related to stationery and general products served to customers
- Report and send email about problems generated or cases out of settlement ability
- Determine problems remained or needed to change for Area Supervision or Operation Management
- Ensure areas in charge neat, clean, and good for use
5. Office administration
- Implement office procedures of department, or that related to other departments
- Provide other departments with information related to customers or operation factors
- Update and follow supervision files under supervisor’s instruction

- Professional knowledge about customer care
- Skills of observing, obtaining information, and analyzing customer’s psychology
- Skill of good oral and written communication
- Skill of teamwork, basic computer skills (Word, Excel, Power Point)
- Often update new knowledge, extend understandings about other fields, always try to be considered for higher position in works
- Always keep enthusiastic mood in private works and general works of team
- Fluent in English

- Annual leaves and Social Insurance as law requirement
- Annual team building and company retreat
- Meal support allowance & Full working facilities

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