Collections Coordination Manager

Responsible for looking for collections partners to follow the collections strategy of Collections center- Consumer Finance Division.
- Reviewing contract with partners and follow collections operation between partners and Consumer finance Division.
- Building training plan for collection teams of Collections center
- Supervising quality assurance team of Collections center.

Main responsible for searching all the third-party in collection activities, third party in sold bad debt who get the function involving Collection segment and Collection Strategy in period time of Consumer Finance Division.
Be responsible on review the contents of the coordination contracts of the third-party with full function, duty each party of Collection center- Consumer Finance Division and the third-party on time.
Control well on the operation of the third-party which can impact on total portfolio management.
Be responsible for the productivity report of the third-party in period time or as requirement.
Proposal and improve on the collection activities between each Team of Collection center and the third-party.
Involve in the contract signature/ appendix to ensure the cooperation and workflow between parties is well developed within the standard operational risk framework.
Lead the training and development Training activities in Collection Center.
Develop and conduct internal training programs.
Develop, lead and coach training team of collection center.
Ensure the efficiency of periodic training audits and suggest improvements.
Discuss appropriate solutions to improve quality and productivity of staff with Quality checking team, line managers and Head of Collections
Setting plan for checking monitoring or supervising the compliance in procedure, in operation in collection activities of external agency and internal.
Responsible for monitoring and minimize the operation of other team of Collection Center and the external agency.
Responsible for supervising, monitoring all the reports which are related to external agency, all reports of quality control, quality call.
Proactively proposal and improves all report system order to control the quality control tools of Team Collection.
Coordination with other Management of early collection, field collection to improve and develop training class

- 13th salary, KPI bonus
- PVI Insurance
- Laptop

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