Collections Assistant Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 122 lượt xem
Ngày cập nhật: 13/09/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Ngân hàng/ Tài chính
Mô tả công việc
• Responsible for mentoring, coaching & development of new joiner in the team, to create a pipeline of talent for working planning
• Accountable for ensuring that all analysts have the right tools, equipment and material to facilitate their working efficiently and effectively
• Responsible for management of resources to ensure that adequate resources are available to provide administrative & operational support to collection activities, without disruption or drop in servicing standards
• Responsible for ensuring that all requests are appropriately approved according to the Delegations of Authorities matrix
• Responsible for enforcing service level agreements with non-Collections departments on processing turnaround time, error rates, and backlogs
• Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, regulatory reviews, and Collections QA reviews are performed and closed within the stipulated timelines
• Champion continuous process improvements, such as automation of manual processes
• Manages the day-to-day operations of Collections to ensure losses are minimised by the effective implementation of collections activities from X to Bkt 60 of PL portfolio.
• Interprets MIS statistical information relating to performance of Collections e.g. delinquency ratio/charge-off vs recovery ratio/flow rate etc.
• Manages, motivates and trains staff to ensure team’s performance is optimised.
• Responsible for call monitoring, verbal and written coaching counselling and feedback using appropriate quality monitoring guideline check-lists.
• Accountable for ensuring that all analysts have the right tools, equipment and material to facilitate their working efficiently and effectively
• Responsible for management of resources to ensure that adequate resources are available to provide administrative & operational support to collection activities, without disruption or drop in servicing standards
• Responsible for ensuring that all requests are appropriately approved according to the Delegations of Authorities matrix
• Responsible for enforcing service level agreements with non-Collections departments on processing turnaround time, error rates, and backlogs
• Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, regulatory reviews, and Collections QA reviews are performed and closed within the stipulated timelines
• Champion continuous process improvements, such as automation of manual processes
• Manages the day-to-day operations of Collections to ensure losses are minimised by the effective implementation of collections activities from X to Bkt 60 of PL portfolio.
• Interprets MIS statistical information relating to performance of Collections e.g. delinquency ratio/charge-off vs recovery ratio/flow rate etc.
• Manages, motivates and trains staff to ensure team’s performance is optimised.
• Responsible for call monitoring, verbal and written coaching counselling and feedback using appropriate quality monitoring guideline check-lists.
Yêu cầu ứng viên
College degree
English Fluency
English Fluency
Quyền lợi được hưởng
- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
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STANDARD CHARTERED BANK
Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Quy mô: Hơn 50.000 nhân viên