Collection Trainer/ Training Specialist

• Cooperate with Collection Department to organize training courses
• Lead & conduct on-board training and other training programs when being assigned;
• Analyze the weaknesses of Tele Collectors/ Field Collectors in order to design/customize proper training programs;
• Develop special training materials if requested;
• Regularly collect feedback from Collection to analyze training needs and establish training plan.
• Keep up to date with developments in training by reading relevant documents, meetings and attending relevant courses
• Join field work to understand the business of Collection and gain more insights for training
• Manage training consolidation and admin tasks
• Undertake other tasks assigned by Training Manager

1. Education background & experience
• BA or other applicable graduate degree
• At least 1 year’s experiences in training position is preferred
• Previous work experience in a multinational company is an advantage.

2. Knowledge
• Experience in consumer finance industry is an advantage
• Fast learning new knowledge of Collection activities, processes and strategies
• Strong understanding of the training process
• Ability to attract, motivate and develop team members and other colleagues;
• Ability to organize and prioritize tasks and meet deadlines, orientation on the results and outputs;
• A generic understanding of Information Technology, its capabilities and principles;

3. Skills
• English skills (oral & written);
• Ability to work effectively with little or no supervision
• Logical thinking;
• Good public speaking and presentation skills;
• Effective communication
• PC skills (MS Windows, MS Office, especially excel & power point)

4. Personal attributes
• Customer service mindset, “can do” attitude, result oriented;
• Open to learn and apply new knowledge;
• Detailed & considerate
• Positive thinking
• Team spirit
• Prudent & trustworthy
• Integrity

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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