Collection Supervisor ( Tele Collection & Field Colection)

To oversee the Collection Team across HCM, Đồng Nai, Hà Nội, Bắc Ninh... The job holder will manage the Field/Tele Team through various strategies and tactics applicable, tracking and monitoring of collection activities to have the best results in the quality and collection performance. To ensure the team is on track with their productivity and collection to meet the business plan target.

He/she will report directly to CollectionManager and shall be responsible for:
- Establishing a good rapport with the Field/Tele collection team on forming strategies to be implemented and secure feedbacks and support from tele collection on account information that will improve the field performance.
- Checking and reviewing the DAILY Collection Performance Tracker, Productivity per Bucket and Daily Collector’s Report.
- Discussing and strategizing with his team on how to improve the collection performance and new strategies to be implemented to tide the gap.
- Conducting spot checking and reviewing of the DCR (Daily Collector report) submitted by the field collectors specially those who are not meeting the minimum requirement for # of cases to be visited per day and with poor collection performance.
- Conducting spot field collection visits to validate the result of field collectors and may call the customers directly for checking.
- Assisting the Collection Head on conducting training for new hires and refresher course on field collection for the veterans. This can be in classroom training and actual visits.
- Ensuring all DAILY results on field collections must be updated in the system.
- Ensuring 100% coverage of cases allocated to field collection team assigned.
- Escalating any integrity issue or Fraud cases found to Collection Head.
- Monitoring the field collection activities done by the team and supporting in field collection as needed.
- Motivating and driving the team to meet the targets set every month by proper coaching and guidance.
- Supporting in interviewing/evaluating qualified candidates for field collectors/team leaders when needed.
- Managing the Team’s capacity for the year.
- Ensuring discipline on attendance/tardiness and collection activity conducted on field.

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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