Club Intercontinental Supervisor

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 259 lượt xem

Ngày cập nhật: 16/03/2019

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Nhân viên

Ngành nghề: Dịch vụ khách hàng, Thực phẩm/Đồ uống, Khách sạn/Nhà hàng

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hà Nội


Mô tả công việc

• The primary objective of the Club Intercontinental team is to ensure operation in Club Lounge smoothly and make sure all the guest feel happy and feel valuable
• Welcome VIP Club guests in a friendly, prompt and professional manner and also recognizing returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Get to know the guest personally and recognize their preferences in food and beverage and how they like their things kept in the room
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Have thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Yêu cầu ứng viên

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Good English skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good knowledge of F&B, FO and hotel operation

Quyền lợi được hưởng

- Nhiều cơ hội thăng chức cho những cá nhân xuất sắc
- Môi trường làm việc chuyên nghiệp, năng động

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

INTERCONTINENTAL HANOI WESTLAKE
INTERCONTINENTAL HANOI WESTLAKE
1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Người liên hệ: HR Dept
The InterContinental Hanoi Westlake is superbly situated on the serene waters of West Lake, the largest lake in the city and adjacent to the famous 800-year-old Golden Lotus Pagoda. Conveniently located just minutes from the old quarter, yet being able to offer an excellent retreat from the hustle of downtown ...Chi tiết
The InterContinental Hanoi Westlake is superbly situated on the serene waters of West Lake, the largest lake in the city and adjacent to the famous 800-year-old Golden Lotus Pagoda. Conveniently located just minutes from the old quarter, yet being able to offer an excellent retreat from the hustle of downtown Hanoi. The hotel offers 293 stylish guest rooms and suites in a tranquil lakeside setting, with many rooms uniquely located in island pavilions on the lake. All rooms and suites are finished in a contemporary Vietnamese furnishings, feature wooden floors, private balconies and superb views over the lake or the Hanoi skyline. The 25 premium residences starting from 86sqm feature all the amenities and services that you have come to expect from the InterContinental brand. The hotel is owned by TPC Nghi Tam Ltd. company and is operated by the InterContinental Hotels Group (IHG), one of the world’s leading hotel companies with 726,876 rooms in more than 5,000 hotels in nearly 100 countries. Our ambition is to make our brand the first choice for guests, hotel owners and employees. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. And we’re particularly proud of those awards that recognize our investment in our people. We want to be more than just the world’s largest hotel company. We also want to be the world’s best place to work. IHG has been ranked 3rd in The Times Best Big Companies To Work For in 2014 and the best hotel company in the world. We do all the things a great brand should do. It helps us stand out from the crowd, attract the very best and makes us all feel proud to come to work each day. As a business, we understand that everyone wants to be treated as an individual and be recognized for the great work they do. Our brand offer our people our ‘Room to be yourself’ commitment, which involves Room to have a great start, Room to be involved, Room to grow & Room for you. As part of the IHG family, InterContinental Hanoi Westlake prides ourselves in implementing and adapting the IHG’s people strategy to the local working environment, which helps us attract, retain and develop the very best talent in the industry to create the best company to work for. Our efforts is recognized by the prestigious Vietnam HR Awards in 2014 with an accolade in the category of “Training and Human Capital Development”. Ẩn chi tiết
Bạn đang xem tin việc làm Club Intercontinental Supervisor trong ngành được tuyển dụng tại bởi INTERCONTINENTAL HANOI WESTLAKE. INTERCONTINENTAL HANOI WESTLAKE đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Club Intercontinental Supervisor cách đây lúc 14/04/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

INTERCONTINENTAL HANOI WESTLAKE

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Địa chỉ: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam

Quy mô: 100-499 nhân viên


Việc làm tương tự

Club Intercontinental Supervisor

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ