Club Floor Manager

POSITION SUMMARY:
Direct all aspects of the club floor function to achieve the highest possible guest satisfaction to hotel guests.

RESPONSIBILITIES:
- Ensure both Hotel Guest & Residence guests are being treated in an efficient and courteous manner and that all Wyndham standards are being applied.
- Responsible for the hiring, training, and direction of new department employees.
- Ensure efficient guest registration, check out and telephone service. Observe guest service agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
- Observe club floor and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, call are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
- Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
- Ensure the service of breakfast and happy-hour in club floor is in a high standard.
- Control and manage the meeting room in club floor.
- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
- Work in conjunction with accounting to maintain and minimize levels of account receivables.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
- Supervise the activities and the service levels of the club floor divisions.
- Ensure the timely completion of performance appraisals.
- Responsible for the Wyndham Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Wyndham standards.
- Ensure all necessary reports and forms are completed daily.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Good writing skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Strong leadership skills.
- Fluent in English.

EDUCATION / CERTIFICATES / EXPERIENCE:
- Bachelor’s Degree or Diploma in Hotel Management, Business Administration or related field.
- 2 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Salary Negotiate
- Competitive benefit
- Professional working environment

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