Clinic Manager

Functional Business Objectives (FBO):

To lead clinic to hit 100% target every single month and develop the most effective productions and treatment team running perfect production system by:
- Building a Gold Medal team by hitting personal and clinic targets while delivering 5 star services to guests and clients. Executing all the tools and connect with Treatment Service team to hit 100% revenue target. Ensuring production compliance is in line with sales system and company policy.
- Top-grading and creating working environment as the best place to work to attract excellent resources for expansion. Consistent training and driving team members to match with career path.
- Influencing the team to work and serve with passion and profession. Making every working moment been enjoyed with fulfillment and happiness. Be passionate to learn and grow personally and professionally.

KEY RESPONSIBILITIES & CRITICAL DRIVERS:

50% Initiate and Execute Action Plan to hit Targets
1. Well plan every month to deliver the in-blood number by, for example, exceeding 100% after every week, running all sales and marketing activities in budget with the best feedback from clients and other departments
2. Coordinate with other departments (Treatment Service, Operation, Marketing) to execute all the action plans to achieve target
3. Monitoring and reinforcement to make sure Clinic KPIs are consistently met

Key Performance Indicator (KPI):
- 100% managing sales and production system
- 100% drive Clinic to hit target

30% Team and Culture Development to Execute Game Plan
1. Top-grading, training and developing staff, maintaining budgeted headcount.
2. Educate team and lead by example to ensure company culture is understood and practiced among teams
3. Having positive and negative reinforcement to motivate team on plan execution

Key Performance Indicator (KPI):
- 90% capability to develop next generations
- 90% conduct team to hit personal targets
- 90% maintain full headcount

20 % Best Place to Work
1. Create working environment with happiness, growth and fulfillment
2. Consistent training with tracking recorded and reported
3. Promote love-our-client culture, good at customer service and pleasant to deliver 5 star
services, follow up clients to meet high standard of service and client’s satisfaction.

Key Performance Indicator (KPI):
- 100% gone through Bootcamp of all departments and product knowledge training
- 100% follow career path

• Able to lead Centre to control sales system at 100%
• Hit Clinic revenue target and support Treatment Team hitting target at least 6 months within 9 months at 90% above
• Able to develop next generations, and hit staffing target for last 3 months, with turnover <20%
• Good understanding of value chains with other teams and departments
• Comprehensive aesthetic knowledge
• Gone through product knowledge, and Bootcamp Training of all departments
• No warning letter regarding integrity for last 6 months

- Personal Accident Insurance 24/24
- 12 annual leaves per year
- Free gyms in California Fitness and Yoga Centers

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