Client Service Officer (Japanese Speaker)

Coverage:
- To deliver excellent client service and advice to customers for their daily transactional enquiries, investigation, complaints and other service –related issues.
+ Handling incoming/outgoing customer calls and email: ensure customer calls/emails are well managed in a timely manner.
+ Proactively communicate and cooperate with related departments: Operations, RMs, TBSD… to handle customer enquiries.
+ Keep the customer up to date with the progress of any enquiry or complaint.
+ Internet Banking service support: queries and maintenance.
+ Handling Incoming fax application and call back confirmation.
+ Advise customers about bank forms and document checklist.
- Actively identify opportunities to improve overall service for customers.
- Perform other duties assigned by Head of Department and Team Leader.

Monthly Salary: Competitive and negotiable

Type of Position: Full time – permanent

Required Skills/Experience:
- Strong education background with at least a Bachelor’s degree.
- Preferable on understanding of Local regulations, bank products and services.
- Good communication skills.
- Fluent Japanese, Vietnamese & English.
- Strong time management and ability to work under pressure.
- Strong interpersonal skills and able to work independently.

Education Required: Bachelor’s degree or above

Years of Experience Required: 1 year experience in Corporate Banking

Language for received applications: English

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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