Client Onboarding Specialist

• Managing the Greater China clients onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally (RM, Operations, BSU) and externally to the client
• Developing a Client journey that is reliable, repeatable and fast, being the driving force for improvements;
• Being the single point of contact for internal partners and the Client: interacting with key teams to identify and remove bottlenecks;
• Oversight and coordination of all onboarding activities, including:
o Liaising with the client; providing support and guidance throughout the documentation/form completion process to ensure quality and completeness
o Collecting Client information required to Account Opening process, Know Your Customer (KYC) and Citi’s channel access (Online Banking; FX Pulse etc.); liaising with internal teams as necessary to expedite
o Conducting KYC in Citi system, engaging BSU and Compliance team on clarification and rectification of discrepancies if any.
o Reviewing and checking for completeness of Client’s information and supporting documentation before submitting the case to Operations for processing
o Coordinating and monitoring the Client onboarding to the point the cash account is open and Citi’s channels access has been provided
o Ensuring the Client is able to successfully activate accounts and trained to the tools required for Citi’s channel access;
• Ensuring accurate and timely tracking of end to end Turn Around Time (TAT) and managing to agreed targets/SLAs
• Managing the onboarding process to the Global onboarding common operating model (COM) and assisting the team in implementing Onboarding related projects
• Ensuring Global and local compliance with all appropriate regulations, controls, banking and data privacy standards

• In-depth knowledge of the Client Onboarding processes (Account opening/ KYC)
• Superlative written and verbal communication skills; fluent in English
• Multi-tasking and strong operational and process/procedural skills
• Understanding of Compliance , Regulatory and relevant KYC policies influences within the Client onboarding process.
• Excellent team player who is Client service oriented and creative
• Strong PC skills: MS Office
• Educated to degree level or equivalent
• Strong interpersonal, influencing skills
• Business focused with records of successful accomplishment in providing consistently outstanding customer service
• Demonstrated strong problem-solving and decision-making skills
• Detail oriented
• Highly motivated and prepared to accept challenges

- Premium Healthcare plan
- Training & development program
- Professional and active working environment

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