Client Onboarding and Documentation Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 254 lượt xem
Ngày cập nhật: 23/09/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Ngân hàng/ Tài chính, Chứng khoán/Vàng
Mô tả công việc
About The Role
Role Location: Ho Chi Minh, Vietnam
Role Type: Permanent, Full Time role
As the Client Onboarding & Documentation Officer, you will be responsible for-
• Ensuring a high level of customer service and efficient processing of onboarding new and existing customers, static setup in systems, other products such as deposit, audit/balance confirmation, cash collection settlement with alliance banks, VAT issuance, cheque book issuance within the SLA and in line with bank policies, procedures and local regulations
• Process onboarding, account opening and maintenance for Institutional customers by checking application, legal documentations, KYC/AML and performing static set up in Siebel/Iknow, BeamNet and other related systems (GCP, LAPS, TDPA…)
• Perform the process of period and KYC trigger review
• Process other products/activities in Client Enablement function such as deposit new placement, deposit rollover, deposit settlement, audit/balance confirmation, VAT issuance, cash collection, cheque book issuance…
• Follow up pending documents and deviation items
• Provide timely, friendly and responsive service to both internal & external customers using excellent customer service skills. Refer or esclate to higher/senior level for complicated cases that required justification for driving solution to customer.
• Retrieve and provide required information to support customer’s inquiry or ad-hoc requirement from local authorities
• Investigate a specific transaction to support inquiry or ad-hoc requirement from local authorities
• Investigate outstanding entries in suspense accounts/ Nostro books to ensure that related transactions are processed properly and pending items are attended timely.
• Make data and reports according to internal requirements and regulatory requirement.
• Other tasks assigned by line manager
Role Location: Ho Chi Minh, Vietnam
Role Type: Permanent, Full Time role
As the Client Onboarding & Documentation Officer, you will be responsible for-
• Ensuring a high level of customer service and efficient processing of onboarding new and existing customers, static setup in systems, other products such as deposit, audit/balance confirmation, cash collection settlement with alliance banks, VAT issuance, cheque book issuance within the SLA and in line with bank policies, procedures and local regulations
• Process onboarding, account opening and maintenance for Institutional customers by checking application, legal documentations, KYC/AML and performing static set up in Siebel/Iknow, BeamNet and other related systems (GCP, LAPS, TDPA…)
• Perform the process of period and KYC trigger review
• Process other products/activities in Client Enablement function such as deposit new placement, deposit rollover, deposit settlement, audit/balance confirmation, VAT issuance, cash collection, cheque book issuance…
• Follow up pending documents and deviation items
• Provide timely, friendly and responsive service to both internal & external customers using excellent customer service skills. Refer or esclate to higher/senior level for complicated cases that required justification for driving solution to customer.
• Retrieve and provide required information to support customer’s inquiry or ad-hoc requirement from local authorities
• Investigate a specific transaction to support inquiry or ad-hoc requirement from local authorities
• Investigate outstanding entries in suspense accounts/ Nostro books to ensure that related transactions are processed properly and pending items are attended timely.
• Make data and reports according to internal requirements and regulatory requirement.
• Other tasks assigned by line manager
Yêu cầu ứng viên
To be successful in this role, you will ideally bring the following -
• Proven experience in banking operations and onboarding processing or similar onboarding functions
• Good knowledge and understanding of banking products, services, procedures, policies and relevant local regulations regarding onboarding function and relevant products
• Established time management skill and workload management to ensure daily work can be managed within the timeframe
• Keen attention to details and strong customer focus
• Ability to communicate well with all levels of management and staff, demonstrate good computer skills and ability to grasp technical concepts.
• Proven experience in banking operations and onboarding processing or similar onboarding functions
• Good knowledge and understanding of banking products, services, procedures, policies and relevant local regulations regarding onboarding function and relevant products
• Established time management skill and workload management to ensure daily work can be managed within the timeframe
• Keen attention to details and strong customer focus
• Ability to communicate well with all levels of management and staff, demonstrate good computer skills and ability to grasp technical concepts.
Quyền lợi được hưởng
- Healthcare plan for you and your family
- 18 days of annual leave per year
- advanced learning tools
- 18 days of annual leave per year
- advanced learning tools
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ANZ
Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Người liên hệ: Ho Thi Ngoc Diep
Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Người liên hệ: Ho Thi Ngoc Diep
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to ...Chi tiết
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded. At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued. We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. Ẩn chi tiết
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ANZ
Địa chỉ: Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Client Onboarding and Documentation Officer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ