Client Manager

• Managing a big account in e-commerce platforms: Lazada, Shopee, Tiki… and reporting to the Head of Client Engagement.

• Be part of the local and regional teams led by experienced eCommerce management with over 15 years experience in eCommerce and retailing

• Co-ordination of AAD in house functions to optimize e-store operations including; Content, Assortment, Ratings & Reviews, Search, Pricing, Live chat, Customer Service and Livestreaming

• Managing relationships with regional team, brands and e-commerce platforms

• Developing cross-functional strategy to grow brands’ business and ensure smooth operation

• Negotiating platforms to develop campaigns to increase traffic and conversion rates

• Communicating and optimization of brand health metrics and execution of improvement plan

• Developing and delivering regular business reviews to brands and e-commerce marketplace

• 1-2 years or more working experience in Client Engagement, eCommerce, related industry

• Minimum of Bachelor’s Degree in related field

• Strong business acumen with a real enthusiasm for eCommerce

• Good English written and oral skills needed, and ability to work in complex sales environments, utilizing resources across multiple organizations

• Strong track record external project and relationship management

• Ability to interact with a remote support team across many cultures

• Experience engaging internal and external stakeholders

• Comfortable to negotiate with external partners for the best possible brand outcome

• Detail oriented and Proactive with a ""Just Do It"" attitude

• Strong analytical skills, proficiency with Microsoft Excel and PowerPoint

• Experience in Mom & Baby is a plus

• The experience. Awake Asia wants to give you a chance to be your best. We will throw you in the deep end and you will be given the support you need to succeed. This means you will be able to experience many roles working with many cultures, make many mistakes and always have the chance to get better.

• The exposure. We might not be a company you have heard of but you know our brands. How many times will you get to work with BMW, P&G, Unilever, Nestle, Xiaomi, Revlon or Secret Lab in the one company. We are proud when our team grows, this means we give our blessing and support for our staff to move into our partner brands for future career progression. That is exposure!