Client Care Centre, Service

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 129 lượt xem

Ngày cập nhật: 30/03/2019

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Thực tập sinh

Ngành nghề: Dịch vụ khách hàng, Ngân hàng/ Tài chính

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hồ Chí Minh


Mô tả công việc

• Handle inbound calls from all Personal Clients (NTB, ETB) regarding sales, service or transaction requests; fulfil clients’ needs within the same interaction as much as possible
• Educate and steer client for interactions with the bank via online, machine channels
• Maximise Service-To-Sales opportunities where appropriate, either selling directly for simple products or passing lead on to Personal NTB & ETB Sales or Outbound Centre
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without no mis-selling
• Do additional tasks related job requirements which assigned by Team Leader/Manager

Activities
1. Service (remote)
• Fulfil all service needs with maximum first call resolution
• Co-browse with the Client in order to assist in resolving issues
• Educate and conduct initial set up for digital banking, …
2. Deep sell/service to sales (remote)
• Suggest solutions Client might potentially need using analytics triggered next-best-conversation; involve Wealth Specialist if necessary
• If conversation requires follow up, inform ETB Sales or Outbound Centre/ Priority Banking Team for action
3. Sale of products to NTB (remote)
• Perform a needs analysis with Clients on receiving calls where appropriate
• Complete sale process on the spot where possible, and involve Specialists where necessary
• If required, hand off client to Personal Acquiring Team for follow up conversation
Risk Management
• No major breach of regulations and non-compliances of Group’s standard in the area of responsibility.
• Participate in and/or support the Bank's effort in combating money-laundering activities.

Yêu cầu ứng viên

Must:
- Strong communication skills
- Good English speaking/listening skills
- Don’t lisp
- Calm person, well control emotion
- Work as shifts including night shift (3-4 night shifts/month)
- Ability to work under high pressure
- Adaptability to any changes

Prefer candidates with:
- Banking or customer service background
- Call Centre experience
- Selling skills

Quyền lợi được hưởng

- 13th month salary
- Aon Bao Viet Gold
- 18 days

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

STANDARD CHARTERED BANK
STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
Bạn đang xem tin việc làm Client Care Centre, Service trong ngành được tuyển dụng tại bởi STANDARD CHARTERED BANK. STANDARD CHARTERED BANK đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Client Care Centre, Service cách đây lúc 13/09/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

STANDARD CHARTERED BANK

(0 đánh giá công ty) Viết đánh giá

Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam

Quy mô: Hơn 50.000 nhân viên


Việc làm tương tự

Client Care Centre, Service

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ