Client Business Assistant Manager

Client Business Assistant Manager supporting Client Business Manager to perform the following tasks:
1. Manage Quarterly Business Reviews (QBR) between Clients & ZPV departments:
• Organize meetings (time, venue & agenda), prepare business review & analysis (including graph, chart & market insights) & summarize presentation from all departments
• Facilitate QBR discussion, clarify issues, record action points in Meeting Minute and present the slides (if required)
• Communicate Meeting Minute to all stakeholders & monitor to ensure action point completion
2. Business Issues resolution within timeline
• Capture business issues in Client Request Log (which elevated outside of QBR) & monitor the progress until completion
• Initiate & drive changes in our process to avoid errors again happening
• Evaluate Client satisfaction rating & lead relevant departments to implement improvement plan
3. Key Contact Point & Process Clarification
• Develop & maintain quarterly Key Contact list of ZPV departments & Client’s
• Develop, update key S&OPs & align the process between ZPV & Client
• Actively coordinate with Business Development to help new Client on-board & organize their Orientation with all ZPV departments

• University graduate
• Minimum 3 - 5 years. Prefer having experiences in Customer Service & Operation with considerable understanding of Logistic, Operation & Finance process.
• Solid project management capabilities
• Strong Strategic Business planning & marketing analysis experiences
• Demonstrated experiences in leading cross functional projects
• Well-developed communication & presentation skill (in English)
• Competent with MS Power-point, Expert in Excel
• Strong Business Analytical Experiences, including analytical skills on graph, chart, market share & trend

- Performance bonus
- Premium Healthcare plan
- 18 days full paid leave a year

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