Citiphone Project Management Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 162 lượt xem
Ngày cập nhật: 06/12/2018
Thông Tin Tuyển Dụng
Mô tả công việc
Reports to Customer Service Project Manager.
Be responsible for working with technical partners in raising/testing/fixing incidents with the contact center systems.
Ensure new functionalities/system releases are live post successful testing with all required approval
Lead the contact center's digital initiatives and call offload projects.
Work with Center management team in communicating and managing day-to-day system issues in the Contact Center
Work with in-country and regional stakeholders to drive digital usage/ATD...
Be responsible for working with technical partners in raising/testing/fixing incidents with the contact center systems.
Ensure new functionalities/system releases are live post successful testing with all required approval
Lead the contact center's digital initiatives and call offload projects.
Work with Center management team in communicating and managing day-to-day system issues in the Contact Center
Work with in-country and regional stakeholders to drive digital usage/ATD...
Yêu cầu ứng viên
Degree in Finance/Business with approximately 1 years of relevant experience within a Call Center
Highly results-oriented and self-motivated team player, adaptable to changing business conditions and client requirements
Competitive mindset with can-do attitude, positive thinking
Ability to effectively communicate and present ideas, concepts, and explain products and services
Demonstrate strong business knowledge with an understanding of consumer banking products & market.
Working knowledge of Call Center processes, systems and technologies.
Strong leadership, interpersonal, verbal and oral communication skills.
Possess problem solving and analytical skills.
High level of listening and comprehension skills.
Demonstrate efficient organization and planning skills.
Innovator with the ability to work with limited supervision.
Able to work under pressure.
Highly results-oriented and self-motivated team player, adaptable to changing business conditions and client requirements
Competitive mindset with can-do attitude, positive thinking
Ability to effectively communicate and present ideas, concepts, and explain products and services
Demonstrate strong business knowledge with an understanding of consumer banking products & market.
Working knowledge of Call Center processes, systems and technologies.
Strong leadership, interpersonal, verbal and oral communication skills.
Possess problem solving and analytical skills.
High level of listening and comprehension skills.
Demonstrate efficient organization and planning skills.
Innovator with the ability to work with limited supervision.
Able to work under pressure.
Quyền lợi được hưởng
- Premium Healthcare plan
- Training & development program
- Professional and active working environment
- Training & development program
- Professional and active working environment
Cách thức ứng tuyển
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Giới thiệu về công ty
CITIBANK N.A IN VIETNAM
About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, ...Chi tiết
About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management. About Citi Vietnam Citi is the leading foreign bank in Vietnam with branches in Hanoi and Ho Chi Minh City and a nationwide partnership network that covers all of Vietnam’s 64 provinces. Citi combines its global presence and resources along with a large local footprint to offer innovative solutions to meet the evolving needs of our clients both in Vietnam and those looking to invest in Vietnam. Additional information can be found at www.citigroup.com or www.citi.com or www.citibank.com.vn With our business expansion, we are looking for outstanding and suitable candidates for the following position: Ẩn chi tiết
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CITIBANK N.A IN VIETNAM
Địa chỉ:
Quy mô: 500-999 nhân viên
Việc làm tương tự
Citiphone Project Management Officer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ