Chuyên Viên Chăm Sóc Khách Hàng - Thị Trường Âu, Mỹ

Key Job Duties

- Handle post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.

- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.

- Perform other job-related duties and responsibilities as may be assigned to you from time to time by your supervisor or manager

- Having experience in customer support is desired but not a must. Passion for helping customers.

- Excellent communication and relationship building skills.

- Having a good command in English (TOEIC 800 or above)

- Competitive salary ( up to 12.000.000 VND)

- Opportunity to work in a young and dynamic international working environment.

- As an employee of UPINUS, you are also eligible for our benefits program, which includes (Social insurance, health insurance, vacation time, etc.)