Chuyên Viên Chăm Sóc Khách Hàng ( Giao Tiếp Tiếng Anh)

• Identifying customer needs.

• Visit existing Clients to support in data processing that allows the company to expand business and improve relationship with key decision makers at customer side.

• Bring Yedda to be seen as a high value supplier.

• Resolving phone, walk-in, mail, fax, and email customer inquiries.

• Contacting customers to give them accurate feedback on the progress of their inquiries.

• Providing outstanding customer service and updating customer information as required.

• Maintaining confidentiality of information.

• Collect market information and report to relevant Business Unit Managers.

• Promoting training sessions to grow knowledge of the product among the clients’ organization and to develop customer service skills.

• Analyze sales data and propose solutions to increase sales.

• Performing other duties as the need arises.

• Bachelor degree in Business marketing, finance or suitable equivalent.

• Good at English ( Fluency 4 skills)

• Creative, confident and enthusiastic.

• 3+ years customer service experience.

• Proficient with MS Office suites.

• Outstanding communication skills, both verbal and written.

• Flexibility to travel around Vietnam if and when necessary to visit clients.

• Salary: 13mil - 18mil;

• Working time: 5 days/ week, from Monday to Friday;

• Professional working environment;

• Social & health insurance and annual leaves according to Law;

• A paid birthday off day;

• After 6 months working, an extra bonus scheme based on quarter performance & KPI’s;

• Thirteen Salary (according to the time worked).