Chief Operations Officer

1°) Support the growth of the O-We network & manage relations with franchisees
- Nurture the pipeline of potential new water kiosks joining the O-We franchise network
- Improve practices of water kiosks selection and qualify new opportunities with strong due diligences (HR, entrepreneurship mindset, technical with support of the engineer team…)
- Conduct negotiations with future franchisees on package of services provided and on the structure and collection of the different fees (franchise fee, CAPEX fee…)
- Create a “franchise journey” to support O-We water franchisees at different stages of their business & define a deployment methodology detailing relations & services to franchisees
- On-going support to franchisees to ensure their performance (analysis + corrective actions)
- Define and implement relevant reporting tools to manage relations with franchisees
- Guarantee accuracy of the monthly reports done and shared by his team (quality, administration, payment follow up, etc) + ensure the collection of fees with the support of the finance team
- Recruit, structure and supervise a team of business advisors in charge of network animation

2°) Define and implement operational processes & best practices
- Measure efficiency of current operational processes at kiosk level and find ways to optimize them
- Create operational best practices to optimize franchisees performance (daily operations at kiosk, HR management, order-to-cash management, logistics, routes planning…)
- Create HR & finance best practices for franchisees (management, salary policy, basic P&L…)
- Formalize best practices in simple and visual “operational manuals” to nurture O-We toolkit
- Build basic practical training for the O-We Academy to improve franchisees performance over time
- Optimize operations to ensure a higher service performance from O-We franchisees to customers and final consumers (delivery time, quality of service…)
- Integrate IT solutions in various operational areas such as customer management, point of sale, inventory, and water quality and roll up into ERP system
- Responsible for the development and implementation of policies and procedures

3°) Contribute to bringing O-We to the next level
- Develop a purchasing strategy + set-up reliable domestic / international suppliers for all inputs
- Oversee and manage the supply chain strategy, operations and staff
- Actively participate in the definition of the long term strategy with CEO & managing team
- Support financial planning efforts, including budgeting, forecasting and P&L analysis
- Work on strategic partnerships with other international organizations
- Builds and executes a Key Opinion Leaders strategy to improve O-We local license to operate
- Participates to the recruitment of the O-We 2020 team esp. franchisees support team

Professional qualifications
- Minimum of 10 years’ experience working in business in an emerging market context
- Experience both as a strategic leader and hands-on manager
- Successfully managed people at all levels and from varied backgrounds and cultures
- Strong business & operations management experience
- Very comfortable with managing planning and short deadlines (GANTT diagram, MS Project)
- Good understanding and knowledge on logistics and purchasing departments duties
- Experience working to develop a franchise network is a very strong plus
- Experience in the water sector is not required but would be a plus
- Vietnamese as mother tongue, fluent English skills, French basics is a plus
- Experience working in South Vietnam and preferably in the Mekong Delta region

Required competencies
- Can-do attitude, feels excited with a blank page of paper and a large room to maneuver
- Very strong interpersonal skills and easiness to interact with other people
- Very adaptive personality able to interact with many different kind of persons with different social and cultural backgrounds: from water delivery men to 1001fontaines high-level board
- Process driven mindset feeling happy to structure and formalize practices for higher efficiency
- Feel comfortable with intense workload and extensive travels
- Actively demonstrate a match with O-We values (family, persistent, field-driven, accountable, fun)
- Strong preference for Vietnamese native with a good exposure to international environment.

- Bonus

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