Chief Operating Officer / Deputy of COO
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 155 lượt xem
Ngày cập nhật: 10/03/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Pháp luật/Pháp lý
Mô tả công việc
As a Call Center Supervisor you will be in charge of day to day operation of the Operations Department (OutboundInbound Calls, emails, Zalo) and takes responsibility for establishing call center objectives, assigning tasks, motivating and disciplining employees and drive/assess performance.
The goal is to do everything possible to ensure that technology is utilized to a maximum and that staff are well-organized and productive
PRIMARY DUTIES / RESPONSIBILITIES:
• Daily running and call center management. Supervise the work of team managers (Team Leaders of Docs Checking, Verification, CS Team, QA, trainers, Scheduling and Planning, over 30 team members in the team).
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (conversions, productivity, customer service metrics, costs, etc).
• Review Quality Assurance/Quality Control reports on a daily/weekly basis . Drive improvements.
• Collaborate with other company departments. Ensure execution of directly-related activities as well as those under the responsibility of other leaders
The goal is to do everything possible to ensure that technology is utilized to a maximum and that staff are well-organized and productive
PRIMARY DUTIES / RESPONSIBILITIES:
• Daily running and call center management. Supervise the work of team managers (Team Leaders of Docs Checking, Verification, CS Team, QA, trainers, Scheduling and Planning, over 30 team members in the team).
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (conversions, productivity, customer service metrics, costs, etc).
• Review Quality Assurance/Quality Control reports on a daily/weekly basis . Drive improvements.
• Collaborate with other company departments. Ensure execution of directly-related activities as well as those under the responsibility of other leaders
Yêu cầu ứng viên
MINIMUM QUALIFICATIONS
• 3+ years’ experience in call center outbound calls management (Telemarketing or Collection is preferable)
• Experience managing IVR/Auto-dialer
• Experience drafting policy and procedures
• Analytical mindset with keen attention to detail. Demonstrated problem solving and process improvement skills
• Ready to get your “hands dirty,” and excel in a fast-paced environment
• Self-Motivated. Ability to work independently with minimal supervision
PREFERRED QUALIFICATIONS:
• Previous experience in finance is a plus.
• COPC or equivalent qualification is a plus
• Previous experience in the Outsource call center is a plus.
• Previous experiance with forcforce managment systems is a plus
• Previous experience as Call Center manager is a plus,
• 3+ years’ experience in call center outbound calls management (Telemarketing or Collection is preferable)
• Experience managing IVR/Auto-dialer
• Experience drafting policy and procedures
• Analytical mindset with keen attention to detail. Demonstrated problem solving and process improvement skills
• Ready to get your “hands dirty,” and excel in a fast-paced environment
• Self-Motivated. Ability to work independently with minimal supervision
PREFERRED QUALIFICATIONS:
• Previous experience in finance is a plus.
• COPC or equivalent qualification is a plus
• Previous experience in the Outsource call center is a plus.
• Previous experiance with forcforce managment systems is a plus
• Previous experience as Call Center manager is a plus,
Quyền lợi được hưởng
- Accordance to company's policies
Cách thức ứng tuyển
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CÔNG TY TNHH MTV LENDTOP
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Người liên hệ: Ms. Lina
Tầng 10, Tòa nhà Miss Áo Dài, 21 Nguyễn Trung Ngạn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Người liên hệ: Ms. Lina
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CÔNG TY TNHH MTV LENDTOP
Địa chỉ: Tầng 10, Tòa nhà Miss Áo Dài, 21 Nguyễn Trung Ngạn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
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Việc làm tương tự
Chief Operating Officer / Deputy of COO
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ