Chief Concierge (Trưởng Bộ Phận Hỗ Trợ Hành Lý)

- Supervise and direct Bell Desk activities and Bell Staff
- Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
- Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
- Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management
- Be responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
- Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

- Diploma in Hotel Administration, Hotel Management or equivalent
- 2 year experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.
- Good at communication skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving, motivating, organizational and training abilities

- 13th salary
- Periodic health checking
- Free meals at staff canteen

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