Center Manager (Sales & Operation, HCM)

1. Center performance of your Center including center’s Profit & Loss & center’s active students. Developing and managing the Center sales plan and setting objectives.
2. Responsible for driving sales results in your Center in terms of both quantity and quality.
3. Ensure your Center reaches its annual sales objective
4. Managing the Customer Service to generate internal sales
5. Leading by example – doing sales appointments at referral source
6. Deliver Appointment tracking and analysis of key statistics
7. Monitoring calls, appointments, course types sold, average price, discounts, and payment options with a view to ensuring a professional sales process and driving quality sales
8. Managing and understanding customer complaints
9. Contract, Invoice and collections management, general Center administration
10. Deliver daily & weekly Sales meetings, monthly Sales Kick-Off meetings to drive sales, review results & motivate Consultants.
11. Weekly meeting with Teaching Assistants, Teachers, Operation Manager, Sales Support Manager, Academic Service Manager
12. Delivery Training of Center's staffs not limit to the securities & maids
13. Provide ongoing coaching to your consultants that include Observation and coaching follow up.
14. Deliver effective Consultants shift plan to meet the needs of the Center
15. Implementing I Can Read operation policies throughout the Center
16. Ensuring standard Service practices are in place (in conjunction with the Operation Manager & Academic Service Manager)
17. Responsible for all aspects of staff recruitment, development and motivation in your Center – directly for the Sales staff, Assistants,...
18. Responsible for staff discipline and dismissal in your center
19. Ensuring compliance to local regulations and authorities

• Vietnamese with college or bachelor degree, Business Administration major is preferred.
• Solid experience in sales of services
• Demonstrable success in growing sales (min. 1 year)
• Management experience of teams of 10+
• Direct management experience of customer relations and problem solving
• Commitment to implement and execute company policy and represent the interests of the company
• Goal-oriented
• Comfortable with commission-based bonus structure
• Experience in the education industry is preferred
• Excellent communication skills – oral and written
• Solid conversational English
• Ability to present and drive change
• People management skill
• Good Training & Coaching skills
• Ability to communicate with a broad range of audiences
• Efficient time management
• Detail oriented with micro management mindset
• Familiar with MS Office & Google products

EMPLOYEE BENEFITS

• Friendly and dynamic working environment, career development opportunities.
• Competitive salary is consistent with capacity
• Annual Company trip, year-end parties, birthday presents
• Social insurance is compulsory under Vietnamese law
• Accident insurance
• Salary for the 13th month applies according to the Company's regulations
• 12 days annual leave per year
• Support child learning at I Can Read

- Thu nhập hấp dẫn
- Đào tạo chuyên sâu
- Team building hàng năm

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