Center Manager

• Manage center and ensure smooth operations day to day
• Propose financial budgets including center expenses and marketing support for center
• Monitor and ensure center expenses are within budget guidelines
• Work closely with Head Teacher and creating strong partnership between Academic, service and sales team to achieve center KPIs, optimize retention and resource utilization
• Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
• Property and facilities management and ensure that they are clean, tidy, safe and workable
• Maintain Yola standards inside and outside the center: visuals, billboards, posters, noticeboards, and signage etc.
• Work with Center Account and Head Teacher to ensure appropriate forecasting and ordering of books and materials for center use within budget guidelines
• Observe and ensure center compliance of cash management and monetary safekeeping
• Work with HR Department to ensure that people development strategies for staff retention and excellent results are in place
• Uphold company values and ethics strictly and ensure staff strict following and observance of company policies and management directives
• Assist with recruitment and onboarding of center staff
• Train, coach , motivate and develop center staff to provide excellent sales and service results
• Ensure center and staff adherence to relevant government regulations, code and law
• Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff
• Assure consistent levels of student and staff satisfaction
• Perform tasks and carry out initiatives and projects as assigned by Director of Centers and BOD
• Create and provide timely and accurate reports that track and report all center KPIs and updates to Director of Centers and BOD

• Minimum Bachelor Degree
• Good command of both Vietnamese and English
• At least 5 years’ working experience in similar field, with at least 2 years in management. Strong preference is given to individuals with management experience in education sales and/or service industry
• Strong customer service mindset, results-driven and striving for work excellence
• Strong focus on setting standards in sales consultation and customer service quality
• Results-driven in achieving sales target, student enrollment and all sales and service KPIs
• Skills: strategy planning, management and leadership, organization, presentation, delegation
• Able to train, coach and mentor center staff, with well-developed people skills and ability to manage complex working relationships
• High moral ethics and professional workplace behavior
• Clean and tidy in appearance and has exceptional grooming standard
• Good communication, persuasion, and analytical skills
• Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities
• Good PC skills in MS Office, especially Excel and PowerPoint.
• Willing to travel around and outside the city

- The wage agreements in interview.

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