Center Application and Technical Service Specialist - (Function)

I. Purpose:

- Trouble Shooting – Root Cause Finding and Solution Given: 25%

- New Products Implementation – New Products or Production Line Trial Run and others: 25%

- Product Portfolio & Application Training – PPT format, included Region, Date, Attendee List, Photo and Training Content: 25%

- Technical Service – Customer visit, Product Portfolio Introduction or Explanation, Information & Intelligent Exchange: 25%

II. Key responsibilities:

- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.

- Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.

- Performs technical scans and audits at designated customers.

- Conducts in the testing process as well as in the implementation of new company products and technologies.

- Helps with process optimization and operational excellence at the customer’s location.

- Supports product development including, prototype selection and test markets.

- Implements standardized equipment, training program, technical sales representative training activities and standardized brand image.

- Monitors Market intelligence (innovations): products, process and equipment.

- Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

- New products implementation - included trial run, partially work in lab to find tuning and others

- Training - products portfolio and knowledge training included root cause finding on general customer complaint to our technicians at customers field.

- Trouble shooting - We will assist lab and technician on customers complained majorly focus on line investigation, root cause finding and environment condition changes finding and others

I. Education Background Experience:

- Chemical background - better graduate from university

- Working experience at lease 3-5 years in wood coating

II. Competency:

- At field trouble shooting skill

- Familiar with customer production line designed

- Knowledgeable on NC, PU, AC, UV and Water Base

- May read, write and speak a little English or Chinese

- Good in communication skill, working independently and logical mind

- Good salary & compensation package
- On the job training & high performance training program
- Shuttle bus to factory

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