Cash Office Responsible (Hanoi)

Are you ready for a customer focused, action-packed career at the heart of our company?
Find your place in a fast moving environment where you create the optimal shopping experience with excellent customer service in a global fashion setting. We are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.

CASH OFFICE RESPONSIBLE
Working at the heart of a fast-paced fashion business, you are responsible for the cash office and shop floor administration.
You train, inform and support the store team to ensure they are knowledgeable and competent in store stock, cash, banking and administration procedures.
Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards, are a given for you.

Administration:
• Complete all cash handling, accounting and personnel requirements in a secure, accurate and timely manner
• Pro-actively prevent administration mistakes and cash losses and follow up daily on the status
• Complete the required reports and data entry
• Communicate with the relevant people in the business (e.g. Accounting, Payroll department, IT, Controlling, Security)
• Report any mistakes, losses or improper practices and follow up in the correct manner
Selling:
• Ensure that all technical equipment (tills, scanners, back office equipment) are in working order and any faults are reported and followed up
• Prepare the cash points daily with correct floats, stationary and perform required cash lifts. Ensuring the end of day routines are supported
• Help all staff to be knowledgeable in the cash point procedures and best practices to provide the best customer service and prevent administration or cash losses
• Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings
• Along with the management team keep a tidy and organised back of house, following safety and security requirements
• Ensure the correct key handling procedures are adhered to by all staff and management
Training & Information:
• Train and educate the staff and management teams on administration procedures
• Communicate all accounting and cash handling routines and policies within the store.
• Keep the team up to date with relevant news and changes

• Excellent written and spoken English
• A friendly, social and helpful approach to customers and colleagues
• Ability to recognize sales opportunities and maximize company offer
• Substantial knowledge of customer service
• Team player who open to feedback and communicate with your team in a clear and straightforward way
• Ability to deal with multitask and high workload
• Comfortable with working in a global and multi-cultural environment
• Ability to promote change
• Experience in Retail operation will be advantageous.

Salary & Other benefits:
- Attractive salary based on your skills and qualification
- Professional training & coaching
- Broad career development
- 5 working days per week
- Fun and friendly international workplace

Sounds interesting? Here’s your chance for a career out of the ordinary!

- Hưởng lương thưởng và các chế độ đãi ngộ hấp dẫn, cạnh tranh
- Được tham gia các khóa đào tạo nâng cao trình độ
- Có nhiều cơ hội thăng tiến và phát triển bản thân

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp