Cash Management - Client Service Officer

- To deliver excellent client service and advice to customers for their daily transactional enquiries, investigation and other service –related issues.
- Handling incoming/outgoing customer calls and email: ensure customer calls/emails are well managed in a timely manner.
- Proactively communicate and cooperate with related departments (e.g.: Operations, Coverage) to handle customer enquiries.
- Keep the customer up to date with the progress of any enquiry or complaint.
- Internet Banking service support: queries, registration and maintenance/implementation.
- Actively identify opportunities to improve overall service for customers.
- Perform other duties assigned by Head of Department

- Strong education background with at least a Bachelor’s degree
- Preferable on understanding of Local regulations, bank products and services.
- Good communication skills
- Fluent Vietnamese & English
- Japanese language and any other foreign language is a plus (intermediate level)
- IT knowledge is a plus
- Strong time management and ability to work under pressure
- Strong interpersonal skills and able to work independently
- 1 year experience in Corporate Banking preferably

- Salary and bonus in accordance with the company policy
- Insurance in accordance with the company policy
- Paid leave in accordance with the company policy

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