Case Manager

Role Location: ANZ Vietnam - Ho Chi Minh City
Role Type: Permanent full-time

As the Case Manager, you will be responsible for-

• Coordinate and track all onboarding cases from Global, International and FI and ensuring appropriate status updates are provided to respective parties.

• Act as first contact point for onboarding and manage AML risk of on-boarding of customers, including evaluation of AML risk, making recommendations to management/approvers and taking appropriate escalation steps.

• Develop and implement improvement and change initiatives which provide measurable business benefits to both internal and external clients; Manage changes to scope and deliverables to meet stakeholder expectations and requirements

• Effectively coordinate any escalations, issues and complaints until resolution. Oversee implementation of service and processing remediation tasks to ensure any systemic issues are addressed

• Produce accurate and timely management reports for all designated areas highlighting actual performance, performance against a plan and culminate performance for action to be taken.

• Maintain collaborative relationships with key local stakeholders, including Relationship Management, Operations, Implementation, Product, Compliance, Legal and other business partners to ensure a complete end to end service proposition is delivered

• Promote good AML/KYC practices within the bank in dealings with Business, through engagement of business and socialisation of AML/KYC requirements.

• Responsible for Client Service credibility across all distribution channels by developing, implementing and coordinating sound relationships with appropriate network peers and key stakeholders.

• Deliver effective communication ensuring stakeholders are informed, understand and support the departmental and organisational objectives

To be successful in this role, you will ideally bring the following –

• Experience in KYC documentation and processing ideally from a compliance background

• A strong conceptual and practical understanding of Client Onboarding

• Good knowledge and application of procedures and policies fundamental management principles

• Product knowledge in Cash, Trade, Markets and Lending is preferred

• Solid background in stakeholder management

• Experience in identifying and implementing constructive change to increase productivity, reduce cost and improve service

• Excellent negotiation and communication skills

- Premium Healthcare plan for employee and family
- 20 days of annual leave , 12 days of sick leave full paid per year
- Advanced learning tool

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