Cargo Sales Executive

* Purpose:
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

* Key responsibilities and tasks:

Revenue Generation:
- Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Support the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue
- Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
- Help to generate revenue with the perspective of sales channels, product sales and offline sales development
- Champion Cathay products and provide excellent and consistent product solutions to customers

Account Management and Sales Administration:
- Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account
- Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers
- Assist in setting the annual revenue budget and Cargo Business Plan as required
- Manage the day-to-day relationship of client-servicing with customers to support revenue generation
- Collect, analyse and report market conditions, trends and activities as requested
- Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
- Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
- Any other reasonable task as requested

Partnerships and External Liaisons:
- Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented
- Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

Customer Service:
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide vendor notification for on time and delayed flights daily
- Provide timely shipment status updates to customers
- Help to manage GHA performance and provide guidelines and instructions
- Support the established performance targets through operational oversight and participation

Administrative Support:
- Prepare flight documentation for crew and Customs
- Check and review post flight documentation
- Prepare post flight reports in a timely and accurate manner
- Provide freighter catering uplift and last minute changes
- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
- Assist with various administrative station tasks such as SAP
- Coordinate weather diversions at diversion sites
- Handle diversion of Cathay Pacific Flights when required
- Assist with crew administration and support matters at the port
- Support station training activities as required
- Support station management in supplier oversight including reporting GHA performance issues
- Any other reasonable task as requested

Safety, Security and Compliance:
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programmes established by Head Office and participate in audits as required

Support Emergency and Accident role as required

*** Qualifications / Experience

Academic qualifications:
- BA degree graduation

Knowledge, skills, training and experience:
- Minimum of 2 years’ experience in airline cargo sales, operations or customer service
- Strong knowledge of airlines and international airfreight industry
- Knowledge of CHAMP CargoSpot System is an advantage
- Strong communication and client management skills
- Sensitive to confidential data and numbers
- Proven success record in setting and achieving goals
- Ability to work independently
- Proficiency in the use of Microsoft Office Systems

- Salary and bonus in accordance with the company
- Insurance policy in accordance with the company
- Paid leave policy in accordance with the company

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp