Care Business Partner - Ngành Logistics/forwarder/shipping

• Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
• Be fully responsible for customer satisfaction (own customers)
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Commercial intelligence: In-depth knowledge about the industries in which his/her customers operate
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

• Commercial experience (sales or customer service).
• Industry experience (internal and external) in Logistics/Forwarder/Shipping
• Locally defined ‘technical’ experience
• Freshers or 1 - 3 years of experience in Logistics/Forwarder/Import-Export.
• Proficiency in computer skills.
• Good at English
• Customer Service mindset
• Communication and teamwork skills.

- Thưởng lương tháng 13 + thưởng theo năng lực hàng năm
- Bảo hiểm sức khỏe 24/7
- Nghỉ phép hàng năm

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