Card Operation Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 85 lượt xem
Ngày cập nhật: 09/04/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Ngân hàng/ Tài chính
Mô tả công việc
The role is responsible ensuring all activities related to Credit and Debit card on boarding and maintenances.
Key responsibilities include:
- Process customer’s requests and ensure customer’s requests, queries, complaints are processed timely and met SLA
- Receive and process customer’s requests of FPP, FT FPP, Increased/ Decreased limit, card activation, card reactivation, upgraded/ Downgraded card type, card closure, Card/Pin reissuance, Miles redemption, Personal information change
- Work with card, Pin delivery and embossing vendor and maintain related reports to monitor Credit and Debit card delivery and blank cards in stock on daily and monthly basis
- Card auto renewal
- Manage Card, Pin delivery status to support branches, Contact Center in handling customer’s queries, requests
- Perform monthly vendor invoice payment and reconciliation
- Process fee and interest refund/ cancel, card closure retention
Key responsibilities include:
- Process customer’s requests and ensure customer’s requests, queries, complaints are processed timely and met SLA
- Receive and process customer’s requests of FPP, FT FPP, Increased/ Decreased limit, card activation, card reactivation, upgraded/ Downgraded card type, card closure, Card/Pin reissuance, Miles redemption, Personal information change
- Work with card, Pin delivery and embossing vendor and maintain related reports to monitor Credit and Debit card delivery and blank cards in stock on daily and monthly basis
- Card auto renewal
- Manage Card, Pin delivery status to support branches, Contact Center in handling customer’s queries, requests
- Perform monthly vendor invoice payment and reconciliation
- Process fee and interest refund/ cancel, card closure retention
Yêu cầu ứng viên
+Comprehensive knowledge of consumer banking practices and laws/ regulations governing financial institutions
+At least 1 year of experience in Card Operation
+Experience with process improvement and management
+Experience with change management and ability to lead/ drive change execution
+Good communication, negotiation skills in English.
+At least 1 year of experience in Card Operation
+Experience with process improvement and management
+Experience with change management and ability to lead/ drive change execution
+Good communication, negotiation skills in English.
Quyền lợi được hưởng
- Korea
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
SHINHAN BANK VIETNAM
Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
Người liên hệ: HR Department
Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
Người liên hệ: HR Department
Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 150 networks in 20 countries. We were the pioneer in Vietnamese potential market by establishing Shinhan ...Chi tiết
Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 150 networks in 20 countries. We were the pioneer in Vietnamese potential market by establishing Shinhan Bank Representative Office in 1993. Two years later, we opened Shinhan Bank Hochiminh Branch. Our big milestone was marked in Nov 2009 with the opening of the first 100% foreign owned bank, named Shinhan Vietnam Bank. November 2011, Shinhan Vietnam Bank merged & acquainted Shinhan Vina Bank to become Shinhan Bank Viet Nam. The Head Office is located in Ho Chi Minh city, and 30 branches are in Ho Chi Minh, Ha Noi, Bac Ninh, Dong Nai and Binh Duong, Hai Phong, Thai Nguyen, Vinh Phuc. If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post: Ẩn chi tiết
Bạn đang xem tin việc làm Card Operation Officer trong ngành được tuyển dụng tại bởi SHINHAN BANK VIETNAM. SHINHAN BANK VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Card Operation Officer cách đây lúc 09/05/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
SHINHAN BANK VIETNAM
Địa chỉ: Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Card Operation Officer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ