Call Center Team Leader
Mức lương: 12-15 triệu
Đã hết hạn nộp hồ sơ - 323 lượt xem
Ngày cập nhật: 21/12/2019
Thông Tin Tuyển Dụng
Mô tả công việc
Role & Responsibilities:
· Responsible for team mentoring.
· Keep track of schedule adherence. Providing real time Floor Support to agents taking calls
· Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
· Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
· knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
· Taking regular sessions briefing on critical issues affecting process as and when directed.
· Sharing quality audits coaching associates on appropriate measures to correct Quality Process hygiene.
· Contributing in offering recommendations for process product improvement to the Delivery Manager.
· Responsible for team mentoring.
· Keep track of schedule adherence. Providing real time Floor Support to agents taking calls
· Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
· Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
· knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
· Taking regular sessions briefing on critical issues affecting process as and when directed.
· Sharing quality audits coaching associates on appropriate measures to correct Quality Process hygiene.
· Contributing in offering recommendations for process product improvement to the Delivery Manager.
Yêu cầu ứng viên
Proficiency in employee development to assist employees
Performance management, KPI, Coaching & Mentoring
Ability to lead employees on their team to perform as per the laid out process and procedure
Performance management, KPI, Coaching & Mentoring
Ability to lead employees on their team to perform as per the laid out process and procedure
Quyền lợi được hưởng
- 13th Month pay
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CONCENTRIX
Quang Trung Software Park, District 12
Người liên hệ: Kajini Peli (Kim)
Quang Trung Software Park, District 12
Người liên hệ: Kajini Peli (Kim)
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and ...Chi tiết
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more Ẩn chi tiết
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CONCENTRIX
Địa chỉ: Quang Trung Software Park, District 12
Quy mô: Đang cập nhật
Việc làm tương tự
Call Center Team Leader
Mức lương: 12-15 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ