Call Center Team Leader
Mức lương: 12-15 triệu
Đã hết hạn nộp hồ sơ - 270 lượt xem
Ngày cập nhật: 09/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng
Mô tả công việc
* Hotline customer service
- Coaching call center staffs
- Coordinator with Internal relations and daily brief new updated information to team
- Support staffs or other department solve customer’s enquires or Complaint.
- Anticipate escalation and take over calls when needed
- Monitoring and evaluating the quality of customer service inquiries via the phone, email and other channels communication.
- Ensure adherence to policies for attendance, established procedures etc.
- Arranging and monitoring the work schedule, compliance time to ensure the number of employees during peak hours.
* Reporting: KPI services
- Measure performance with key metrics: answered call, average call time, average waiting time before pick up, call pick up less than 10 second, missing call, timing to reply email…
- Keep management informed on issues and problems
- To reports and communicate the key issues (Top reasons to call, to email…)
* Other activities
- To ensure on a daily basis the proper functioning of the equipments and other activities according to job requirements and assigned by superiors (customer survey by telephone…)
- Coaching call center staffs
- Coordinator with Internal relations and daily brief new updated information to team
- Support staffs or other department solve customer’s enquires or Complaint.
- Anticipate escalation and take over calls when needed
- Monitoring and evaluating the quality of customer service inquiries via the phone, email and other channels communication.
- Ensure adherence to policies for attendance, established procedures etc.
- Arranging and monitoring the work schedule, compliance time to ensure the number of employees during peak hours.
* Reporting: KPI services
- Measure performance with key metrics: answered call, average call time, average waiting time before pick up, call pick up less than 10 second, missing call, timing to reply email…
- Keep management informed on issues and problems
- To reports and communicate the key issues (Top reasons to call, to email…)
* Other activities
- To ensure on a daily basis the proper functioning of the equipments and other activities according to job requirements and assigned by superiors (customer survey by telephone…)
Yêu cầu ứng viên
- Proven work experience as a customer service leader or supervisor
- Good English
- Organization skills and ability to work well with other departments
- The candidate must be rigorous, can take initiatives
- Attitude: Test and learn spirit. Empowered. Need to be passionate by the mission. Adaptability, cooperation effectively with change
- Good English
- Organization skills and ability to work well with other departments
- The candidate must be rigorous, can take initiatives
- Attitude: Test and learn spirit. Empowered. Need to be passionate by the mission. Adaptability, cooperation effectively with change
Quyền lợi được hưởng
- Bonus
- Bao Viet
- 15 days
- Bao Viet
- 15 days
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CENTRAL GROUP VIETNAM
Stores Support Center – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC
Người liên hệ: Human Resources Department
Stores Support Center – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC
Người liên hệ: Human Resources Department
Established in Vietnam in July 2011, Central Group Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable development vision, the Group’s success transcends business results and lies in our commitment to improve the quality of life of people of Vietnam, and ...Chi tiết
Established in Vietnam in July 2011, Central Group Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable development vision, the Group’s success transcends business results and lies in our commitment to improve the quality of life of people of Vietnam, and in our contribution to the prosperity of the country through concrete objectives: becoming an exemplary citizen-investor, a committed employer, a responsible retailer, a trusthworthy partner and an active company in protecting the environment. The diverse activities of the Group in Vietnam covers different fields, from electricals, sportswear and equipment, fashion, department stores, hotel, e-commerce to supermarket, and are employing more than 15,000 employees across the country. LookKool, Homemart are the trademark of Central Group Vietnam, currently we employ more than 500 staffs, operate 30 stores in 15 provinces all over the country. With the objective to enhance the professionalism and development of the company, Central Group Vietnam is looking for talented and experienced candidates for key positions in the company. Ẩn chi tiết
Bạn đang xem tin việc làm Call Center Team Leader trong ngành được tuyển dụng tại bởi CENTRAL GROUP VIETNAM. CENTRAL GROUP VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Call Center Team Leader cách đây lúc 07/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CENTRAL GROUP VIETNAM
Địa chỉ: Stores Support Center – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Call Center Team Leader
Mức lương: 12-15 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ