Call Center System SupervisorTop management
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 102 lượt xem
Ngày cập nhật: 23/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Be responsible for building, monitoring and refining dialing strategies in Genesys system in order to optimize Telesales call center KPIs: connected rates, abandon rates, dropped call rates, take up rates… and campaign strategies.
- Lead a Genesys team which plays a role in L1 support with issue identification & troubleshooting, root cause analysis, solution verification and measurement of post improvement implementation
- Manage dialling campaigns, call lists, agent groups, agents, skills in Genesys
- Create real-time call traffic templates in CCPulse such as campaign, dialler agents, call list penetration…
- Create call center performance reports in SQL for monitoring and enhancement purposes
- Cooperate with agent dialler team for requirement assessments, process reviews and business result improvements
- Define goals and KPIs for calling strategy and optimize productivity of operators
- Other ad-hoc task assignments
- Lead a Genesys team which plays a role in L1 support with issue identification & troubleshooting, root cause analysis, solution verification and measurement of post improvement implementation
- Manage dialling campaigns, call lists, agent groups, agents, skills in Genesys
- Create real-time call traffic templates in CCPulse such as campaign, dialler agents, call list penetration…
- Create call center performance reports in SQL for monitoring and enhancement purposes
- Cooperate with agent dialler team for requirement assessments, process reviews and business result improvements
- Define goals and KPIs for calling strategy and optimize productivity of operators
- Other ad-hoc task assignments
Yêu cầu ứng viên
- University degree in IT or related fields
- Good knowledge of CTI/Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP…
- Be able to do multi tasks, set priorities, work under pressure and provide on job training
- Having demonstrated experience in driving results and coordinating activities to solve problems across multi-functional/diverse teams; and leading with high energy and a positive attitude
- Experience in the same or similar positions in Call Center is preferred
- Experience in Genesys CTI, Genesys Administration, WDE, IWS, GQM, voice bot, IVR… is advantage
- Good knowledge of CTI/Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP…
- Be able to do multi tasks, set priorities, work under pressure and provide on job training
- Having demonstrated experience in driving results and coordinating activities to solve problems across multi-functional/diverse teams; and leading with high energy and a positive attitude
- Experience in the same or similar positions in Call Center is preferred
- Experience in Genesys CTI, Genesys Administration, WDE, IWS, GQM, voice bot, IVR… is advantage
Quyền lợi được hưởng
- 13th Salary Fixed and KPI Bonus
- 15 Annual Leaves
- Apply Latest Financial Technology in the World
- 15 Annual Leaves
- Apply Latest Financial Technology in the World
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HOME CREDIT VIETNAM
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, ...Chi tiết
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers. Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide. In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide. With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide. Ẩn chi tiết
Bạn đang xem tin việc làm Call Center System SupervisorTop management trong ngành được tuyển dụng tại bởi HOME CREDIT VIETNAM. HOME CREDIT VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Call Center System SupervisorTop management cách đây lúc 19/10/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HOME CREDIT VIETNAM
Địa chỉ: Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Quy mô: 10.000-19.999 nhân viên
Việc làm tương tự
Call Center System SupervisorTop management
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ