Call Center Supervisor

- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Monitor employee productivity and provide constructive feedback and coaching.
- Receive complaints from team members and cooperate with Manager to resolve problems.
- Maintain timekeeping and personnel records.
- Pass on information from upper management to employees and vice versa.
- Decide on reward and promotion based on performance.
- Coaching new employees to improve needed skills.
- Work for increasing the call results to meet the company’s targets as set from time to time.

** Benefits:
- Competitive basic salary, higher than market rate: >= $550
- High Commissions, hot bonus ( about $15 to $150)
- On- the job training.
- Young, dynamic working environment.
- Being trained by great mentors, experienced expats.
- Win company awards such as free abroad holidays, team building every 2 months, ….

- All genders are welcome, age from 24-40 years old.
- At least 2 years’ experience of managing a Call Center.
- Proven experience as supervisor or relevant role.
- Good English communication and interpersonal skills.
- Good organizational and leadership skills.
- Good knowledge of MS Office.
- Ability to manage a team of 20 - 40 telemarketers.
- Performance oriented and can work under high pressure.

- Competitive basic salary, higher than market rate: >= $550
- Being trained by great mentors, experienced expats.
- Win company awards such as free abroad holidays, team building every 2 months, ….

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