Call Center Manager (Prefer Financial Services Background)

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 141 lượt xem

Ngày cập nhật: 14/11/2019

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Trưởng nhóm

Ngành nghề: Dịch vụ khách hàng, Bảo hiểm, Ngân hàng/ Tài chính

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hồ Chí Minh


Mô tả công việc

Would you like to grow with one of the best leading insurance company in the world?
Would you like to develop yourself in a dynamic and open environment?
If YES, Prudential Assurance Vietnam is looking for you!

Prudential At a Glance
Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has one of the largest market shares in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees. Our reputation and success are built upon the talent and commitment of our people. We set the promise to our employees that we care and share in the open environment with the culture, vision and mission throughout four values: Pioneering, Thriving, Fulfilling

This role is the contact point to manage call center officer under section directions and control to ensure that staff meet up with targets and perform their duties according to laid down instructions and guidelines.

Job Responsibilities:
- Provide daily direction and communication to employees so calls are answered in a timely, efficient and knowledgeable manner. Schedule and organize shift patterns for other team members to ensure that customers are not left unattended.
- Evaluate of procedures to suggest improvement areas in both internal (operations) and external customers. Propose statistical and performance feedback and coach on a regular basis to each team member.
- Writes and administers performance reviews for skill improvement to team member. Ensures employees have appropriate training and other resources to perform their jobs.
- Respond and resolve employee relations issues expressed by team members.
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level through positive communication and feedback
- Assist the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.
- Others: to be assigned by the Line manager or Company’s management (if any)

Job Accountability / Trách nhiệm chính
This role is to
- Proactively gain a full understanding and maintain excellent knowledge of products and services in order to understand customers' needs.
- Achieve productivity standards and goals while maintaining high level of customer service, building conversation, and patience
- Receive high volume of inbound calls with varying degrees of questions or concerns while having the ability to - Effectively express empathy and compassion, and take full ownership of the client’s satisfaction
- Resolve problem by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Assure team members to meet KPI of whole team and KPI of whole Call Center department.

Yêu cầu ứng viên

Qualifications / Bằng cấp
- Bachelor diploma

Advantage /Ưu tiên:
- Certificate of customer service

Experiences
- 5-6 years in Customer Service area, specifically Call Center is a plus.
- Strong work ethic and self-starter, able to effectively manage multiple priorities.
- Leadership to direct and control staff to achieve given KPIs.
- Handle multiple tasks without errors and mistakes
- Know how to devise effective motivational techniques to improve the performance of their team mates.
- Know how to set goals for others to achieve and must be an achiever.
- Schedule and organize shift patterns for other team members as well as balance the working days and days off.

Advantage
- Experience in insurance or financial industry is a plus
Knowledge and skill
Mandatory
- Strong verbal and written communication skills
- Listening skills. Motivation and inspiration
- Time & People management
- Problem analysis and problem solving
- Customer service orientation
- Team work

Advantage
- Good English (Advanced)
- Presentation

Quyền lợi được hưởng

- 13th month salary & Competitive Bonus & 20 days of annual leave
- Financial Support, Health care and Well-being programs for all staff and their family
- Extensive training program

Cách thức ứng tuyển

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Giới thiệu về công ty

PRUDENTIAL VIETNAM ASSURANCE
PRUDENTIAL VIETNAM ASSURANCE
Level 25 - 37 Ton Duc Thang District 1, HCMC
Established in London in 1848, Prudential plc is one of the world’s leading retail financial service groups providing life insurance, financial services and asset management products across the United Kingdom, the United States and Asia for over 165 years. Today, Prudential has over 23 million customers worldwide and £457 billion ...Chi tiết
Established in London in 1848, Prudential plc is one of the world’s leading retail financial service groups providing life insurance, financial services and asset management products across the United Kingdom, the United States and Asia for over 165 years. Today, Prudential has over 23 million customers worldwide and £457 billion of funds under management (as at 30 June 2014). Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has the largest market share in the life insurance market with a wide range of products. We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees. Ẩn chi tiết
Bạn đang xem tin việc làm Call Center Manager (Prefer Financial Services Background) trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi PRUDENTIAL VIETNAM ASSURANCE. PRUDENTIAL VIETNAM ASSURANCE đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Call Center Manager (Prefer Financial Services Background) cách đây lúc 12/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

PRUDENTIAL VIETNAM ASSURANCE

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Địa chỉ: Level 25 - 37 Ton Duc Thang District 1, HCMC

Quy mô: 1.000-4.999 nhân viên


Việc làm tương tự

Call Center Manager (Prefer Financial Services Background)

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ