Business Process Analyst

JOB OVERVIEW

Business Process Analyst is responsible for identifying business processes improvement opportunities and continuously drive or support process owner to implement business processes improvement projects that will lead to cost efficiency, SLA reduction, customer satisfaction improvement, and automation possibility in loan life cycle and back office processes.

KEY RESPONSIBILITIES

1. Consolidate and analyze operational, productivity, sales, and risk data available to identify gaps and root causes of systemic operational, sales and risks issues of current business and propose prober solutions
2. Identify areas of process improvement opportunities and drive improvement initiatives which can result in significant improvement in business operations, risk, sales, and other business areas
3. Recommend business process improvement opportunities, including capacity analysis (cost and benefit, risk likelihood, and other impact analyses) especially focus on operations, risk, and sales aspects
4. Comprehend business specifications of core system and other tools including procedures, rules, and algorithm to be able to give valuable advices for process automation and simplification which can result in cost and SLA reduction
5. Anticipate potential process issues coming with new projects/products’ launching to give valuable advices/actions to business partners to prevent possible wastes/problems
6. Perform regular supervision and assessment of business processes to ensure best practices and efficiency of the processes
7. Audit execution of real-life processes to timely detect and take actions to prevent existing or potential redundancy/wastes in the processes
8. Apply systemic and consumer finance knowledge to propose efficient and sustainable solutions to achieve better competitiveness, customer experience and business results (approval rate, signed contracts, disbursement volume, etc.)
9. Analyze and predict trends in development of processes under consumer finance sector, e.g. mobile wallet, direct disbursement, auto repayment, etc. to suggest new sales channels to maximize the company's profitability
10. Cooperate with departments and IT in development and implementation of new processes, including optimum workflow advisory, documents’ review and commenting, system testing, process communication, etc.
11. Oversee and assist implementation of process improvement projects to ensure projects timeline and achieve agreed objectives
12. Evaluate and report accuracy and efficiency of optimized processes based on initial targets or defined metrics
13. Implement and manage incident reports for defined business processes, especially focus on sales, underwriting, and operations processes
14. Encourage departments to openly share problems in their processes and suggest innovative solutions in order to form continuous improvement and high-performance culture

REQUIRED QUALIFICATIONS

Qualification & experience

• University/Master degree (Computer Science/Economics/Business Administration) and at least 2-3 years relevant experiences
• Strong technical & practical knowledge/background in process improvement & change management methodologies
• Hand-on and knowledge of BPMN tool (s), e.g Bizagi, Gliffy, Visio, etc.

Knowledge & Skills

• Sound at number and data analytics
• History of leading process improvement projects
• Well-developed negotiation and interpersonal skills (collaborating, questioning, listening, writing, observing), with an ability to influence change through thoughtful recommendations
• Excellent analytical and critical thinking-quickly catch up complex business rules/algorithm and propose simplification solutions
• Excellent presentation skills and business-oriented in order to explain complex system-related/non system-related business solutions, rules, algorithms, and metric in a clear way for both technical and non-technical audiences
• Result oriented with ability to deliver SMART outputs
• Excellent planning, organization and time management skills
• Attention to details and able to multi-task
• Thrives in an environment where there is a need to quickly respond to and adapt plans to accommodate new and changing priorities
• Ability to build and maintain strong relationships across teams, departments and divisions

- KPI & 13th salary
- 18 days full paid a year
- HP/Dell

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