Business Manager, Consumer Retail Services

From responsible sourcing to sustainability, compliance to supply chain management, quality assurance to verification of marketing claims, UL’s Consumer and Retail Services provides flexible solutions that expedite the process of bringing safer, quality products to the global market. For over 125 years, UL has developed scientific-based methods to test the quality, performance and safety of consumer products. Today, UL solves the safety, security and sustainability challenges of the 21st century. We empower trust and enable the safe adoption of innovation. Around the world, our employees share a common passion for our public mission to promote safe working and living environments for all people. UL tests, inspects, audits, certifies, verifies claims, and trains as well as provides software solutions. Partner with UL to strengthen trust, brand value, agility and traceability through the entire retail value chain. Find out more about CRS at https://crs.ul.com/en/knowledge-center/video-uls-textile-apparel-footwear-services/ and https://www.ul.com/consumer-retail-services/en/industries/textiles-apparel-and-footwear/

This leader will lead the full CRS business and operation in Vietnam and oversee business development in some CRS new business countries such as Cambodia, Indonesia etc. Reporting to the General Manager, CRS Asia Pacific, the Manager will have P&L responsibility and managerial responsibility for Field Operations, Client Services, Technical Services, and Commercial Development.

In Business function:
This Operations/Business Manager - CRS Vietnam will be responsible for the development and achievement of strategies and initiatives to deliver on business goals, in collaboration with colleagues within the CRS division, and functional support resources. Develops and recommends short and long-range business unit objectives consistent with corporate guidelines and initiatives. Develops and recommend division plans and budgets and conducts activities in accordance with corporately established plans and budgets. And manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and insuring that all policies are understood and adhered to.

In Operation function:
This Operations/Business Manager – CRS Vietnam will be responsible for developing a scalable Operating Model for CRS, including continual improvement of process, clearly defining roles and measurements at each level, and enhancing quality management systems and enabling technology to enable the expansion of the CRS business.

The position will interface with internal colleagues and external clients, as well as various levels of management on applicable matters, working with direct reports to ensure that topline revenue, bottom line margin & client projects are completed in a timely manner at the highest standard of quality.

Employee Development and Mentorship
• Develop a high performing team by managing the performance and development of team members, ensuring ongoing training, career counseling, feedback, and guidance to drive high performance and morale.
• Identify high performing and high potential employees to take on additional responsibilities
• Bring clarity to roles and responsibilities with clear measurements of success for all functions and individuals
• Mentor and teach the principles of business acumen and ensure knowledge sharing
• Operates effectively to actively support and drive high performance culture changes, transformation efforts and people engagement.
• Holds organization accountable for results, clearly defining accountabilities and establishing performance objectives, feedback and KPI’s to execute strategy.
• Ensures understanding of and compliance with all established UL company policies

Operational Systems and Processes
• Develop operational processes that proactively prevent problems from occurring and resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
• Identify and provide technical and process improvement recommendations based on best practices and industry standards and drive implementation
• Achieves objectives through effective resource allocation, identifying and evaluating operations for continuous improvement.
• Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the delivery of client projects.
• Ensures a pro-active and robust approach to recruitment, onboarding, communication, and management.

Strategic Leadership
• Prepare Budgets and Business Plans with Profit & Loss responsibility for CRS division in Vietnam, including understanding, analyzing, and evaluating revenue streams, costs, margins, and operating profit and the appropriate actions and accountabilities to drive results.
• Supports the development and implementation of new services to address client needs, through management of the commercial and technical teams, and collaboration with functional support teams.

Internal Collaboration
• Works closely with the CRS leadership team to understand/translate priorities and execute on business strategy.
• Communicates and exemplifies UL’s Vision and Mission. Leads, promotes and embraces change for self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
• Liaise with divisional support functions (HR, Finance, IT, Marketing)

• University degree in Business Administration or a related field plus generally eight to ten (8-10) years of Field Operations Management or related experience with gradually increasing responsibilities.
• Demonstrated abilities in leading and engaging teams (track record of being a solid coach, mentor, and developer of talent), field operations management, strategic planning, risk management, change management, and project management.
• In-depth understanding of field operations management best practices, including quality management systems, financial management, training systems, and leveraging enabling operational technologies.
• Strong financial and business acumen required as well as excellent judgment, strong analytical thinking, problem solving and decision making skills.
• Self-motivated individual with excellent time management and organizational skills.
• Strong cross-functional collaboration skills and relationship building skills to build consensus, achieve business results and promote organizational success.
• Ability to coach and mentor team members to function as one team and develop individually.
• Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of sales, client services, technical team, support services operations resources, clients, and internal colleagues.
• Ability to drive big picture goals and milestones while valuing and maintaining strong attention to detail.
• Ability to quickly identify and drive to the optimal solution when presented with a series of constraints
• Demonstrated ability to assist in developing and implementing strategies, to build business plans when and where necessary and to facilitate meetings, negotiate and influence outcomes.
• Strong program/project management and leadership skills required to help manage multiple projects as needed.

- 13th Month Payment
- Healthcare plan

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