Business Development Support (Travel/tourism)

Job title: BUSINESS DEVELOPMENT SUPPORT
Employment status: FULL TIME EMPLOYEE
Department: SALES
Job Location: HANOI
Report to: SALES GENERAL MANAGER
Direct report from: N/A

PRIMARY OBJECTIVE
This is a very exciting role in a dynamic & forward thinking DMC. The role is to provide a business development support function to the Vivu Journeys Sales Offices preparing and winning new business & supporting existing accounts. The primary purpose of this role is coordinate new business proposals for Vivu Journeys operating countries & assisting on account management of existing clients in a proactive and professional manner. The right candidate needs to be hungry for success personally and professionally and work well within a global team, but also have the ability to work autonomously.

RESPONSIBILITIES
1/ Business Development Support
- In conjunction with BDMs and Sales GM’s, coordinate proposals to win new business including:
- Coordinating cold pitches from sales wish-lists for each source market
- Understand who we are pitching against and what areas we need to focus on (i.e. price, product, service)
- Coordinate suitable product with the Product team
- Coordinate pricing of proposals with the different country sales teams, financial analyst and contracting, to ensure competitive markup is applied
- Together with Product Manager and BDM, benchmark pricing to ensure the proposal is competitive
- Ensuring an accurate and fast turnaround for any new business
- Assisting BDM with account management of existing accounts
- Assist BDM with re-contracting of existing accounts
- Measured by: Conversion rate - Number of signed contracts - Growth of existing accounts - Client feedback

2/ Communication
- Ability to communicate effectively with all audiences using written graphic and verbal expression.
- Work with in-destination product and reservations teams effectively on bidding and training new accounts
- Measured by: 360 degree feedback from peers and superiors

3/ Time management
- Highly organised approach to work.
- Ability to work on multiple tasks at the same time, completing within required time frame and quality standards.
- Demonstrate effective time management skills to meet deadlines.
- Measured by: Meeting deadlines - Dynamic worth ethic - Focused approach

WHAT WE OFFER
- A competitive compensation package including salary, allowance, bonus and paid leave
- Personal Health Insurance
- Flexible working hours
- Career pathways & professional development
- Travel domestically & oversees as required by the business

1/ Experience:
- Minimum 3 years’ experience in sales and business development
- Experience in building relationships
- Working with growth targets
- Experience of Business Development in a global company is an advantage

2/ Qualifications:
- Minimum Bachelor Degree

3/ Skills:
- Fluent in national local language and English
- Proficient with Microsoft Office applications
- Ability to tell insight from spreadsheet
- Strong communication skills for internal & external purposes
- Commercial awareness
- Understand what an FIT agent needs versus a GIT agent

4/ Knowledge:
- Understanding the fast-paced sales environment
- Knowledge of UK / Portugal as operational offices
- Having worked with European source markets is an advantage
- Understand DMC competitors in UK/Portugal is an advantage
- Knowledge of UK / Portugal as operational offices

5/ Attributes:
- Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.
- Humble – quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
- Smart – good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions
- Flexible and able to work odd hours, with uncertainties/changing priorities and under pressure

- A competitive compensation package including salary, allowance, bonus and paid leave
- Personal Health Insurance
- Travel domestically & oversees as required by the business

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