Business Development Manager (Hospitality/hotel/resort/cruise)

GENERAL INFORMATION
Department: Sales & Marketing TMGH
Job Title: Business Development Manager
Employment type: Full time
Reports to: DOSM/Senior Business Development Manager

PRINCIPAL RESPONSIBILITIES
The Business Development Manager is in charge of developing business for the company global portfolio (including Hospitality, Cruises), generate more revenue and manage clients’ accounts for Southern properties. Sales, marketing and strategic analysis are important aspects of the position, along with exceptional negotiation skills and the ability to close deals. The role includes developing new sales strategies, sales pitches, and business plans and requires strong interpersonal and communication skills, a focus on organization, and enhanced multitasking abilities.

MAJOR TASKS
• Researches prospective accounts for Southern properties especially in Corporate sales, pursues leads and follows through to a successful agreement
• Maintains relationships with current clients and identifies new prospects within the area he/she has been assigned. Build trust and long-term relationships
• Understands the target markets including industry, company, project, company contacts and which market strategies can be used to attract clients
• Negotiates with partners and gives instructions to Reservation team to follow up and swiftly convert the leads contracts
• Gives instructions to Sales Support team to prepare sales contracts following company rules and guidelines
• Collaborates with Revenue Manager, Sales & Marketing teams to ensure that requirements are met and sales objectives achieved
• Works closely with the Reservation team to ensure all leads are followed trough and converted within set timeframe.
• Follows the latest industry developments, monitor closely our competition in the industry and keeps actively informed of our products and positioning
• Follows the latest industry developments and propose strategies adjusting to the developments
• Plans and prepares presentations
• Identifies sales and services that would appeal to new clients
• Communicates new product developments to prospective clients
• Prepares reports and manages records of sales, revenue, and other important data
• Provides management with feedback
• Attends networking events and follow up all contacts and leads immediately after event
• Achieves or exceed objectives in terms of timeframes and budgets
• Manages records of sales, revenue, and other important data
• Develops ways to improve the customer experience and build brand loyalty
• Provides periodical reports on inventory/room production to Hotel GM/DOSM (weekly, monthly, yearly, ad hoc) and participates in Sales meetings.
• Contributes to projects within the Sales & Marketing team when required.
• Any other duties as assigned by the Company.

WORKING CONDITIONS
• Working hours: 8:30am - 5:30pm from Monday to Friday, or flexible time from 9:00am - 6:00pm
• Travelling within the country/region/oversea

WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• Educational trips and annual company trip
• 16 days annual leave, 10 days sick leave
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days
• Summer vacation within Vietnam and Asian countries

• University degree in hospitality, business or related field
• Three to five years of previous experience in sales, management, customer service or related field
• Demonstrated and proven sales results
• Strong negotiator
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Eager to expand company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Excellent verbal and written communication skills
• Able to multi-task, prioritize, and manage time effectively
• Self-motivated and self-directed
• Experienced at compiling and following strict budgets
• Experienced at preparing and presenting quarterly goals and forecasts for future projects
• Comfortable in both a leadership and team-player role
• Creative problem solver who thrives when presented with a challenge
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

- A competitive salary package with monthly incentive rewards and annual bonus
- Health Care and Personal Accident Insurance 24/7
- 16 days annual leave, 10 days sick leave

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