Buffalo Educational Travel (BET) Executive Sales
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 255 lượt xem
Ngày cập nhật: 25/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Hàng không
Mô tả công việc
Country/ Department/ Branch: Buffalo Educational Travel Asia
Reports directly to: BET Team Leader Sales
Office Location: Hanoi
Date Job Description issued: January 2019
POSITION PURPOSE:
To provide sales and marketing support to enable a high functioning, motivated BET team to create, sell and operate experiential education and community-based tourism products in all Buffalo destination countries.
BET is committed to achieving Buffalo's purpose of 'Changing Lives Through Travel' This is accomplished by ensuring our products include:
win for communities = poverty reduction / job creation, natural & cultural preservation
win for clients = experiential learning, personal/professional growth & travel objectives met
win for company = profit, Corporate Social Innovation & reputation
To achieve 'Changing Lives Through Travel' the BET Executive Sales will
1) present Buffalo Tours BET brand and sales strategy accurately and efficiently
2) ensure all bookings confirmed with customers and suppliers accurately and efficiently
3) be knowledgeable on BET projects, products, unique selling points (project management, facilitation, community networks) and main purposes (win-win-win, transparency, inspiration).
JOB SPECIFICATIONS:
Accountabilities & Responsibilities:
Sales :
• Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner
• Ensure BRS booking is properly set up for a confirmed group before handing over to BET Operations team.
• Ensure accuracy and timeliness of invoices to overseas agents and clients upon group confirmation.
Customer Service:
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices and colleagues)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• Communicate timely and accurate information on BET programmes to enhance overall internal / external customer satisfaction
Follow up policies & ISO procedures:
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Follow approved policies and procedures
• Utilise preferred supplier product and services to improve cost advantage
Cost management:
• Suggest and recommend initiatives with objective of reduce Cost of Goods Sold and improve trip profitability
Self-management & staff management:
• Suggest new or improved policies and processes to improve efficiency
Marketing:
• Assist the BET Sales Team Leader to provide accurate and timely marketing information for print and electronic media
• Assist the BET Sales Team Leader to prepare and conduct agent familiarisation trips to BET projects and products
• Assist the BET Sales Team Leader to collect program publicity materials such as keeping accurate photo records of activities and projects
Product Development:
• Assist the BET Sales Team Leader research, identify and develop products/relationships suitable to specific BET markets and opportunities
• Assist the BET Sales Team Leader convey to external customers (agents, suppliers and clients) on new products
BET Projects:
• Be knowledgeable on BET projects, local NGO and Community activities
• Accompany and facilitate BET groups as required to maintain high degree of product knowledge and assess future opportunities
Reports directly to: BET Team Leader Sales
Office Location: Hanoi
Date Job Description issued: January 2019
POSITION PURPOSE:
To provide sales and marketing support to enable a high functioning, motivated BET team to create, sell and operate experiential education and community-based tourism products in all Buffalo destination countries.
BET is committed to achieving Buffalo's purpose of 'Changing Lives Through Travel' This is accomplished by ensuring our products include:
win for communities = poverty reduction / job creation, natural & cultural preservation
win for clients = experiential learning, personal/professional growth & travel objectives met
win for company = profit, Corporate Social Innovation & reputation
To achieve 'Changing Lives Through Travel' the BET Executive Sales will
1) present Buffalo Tours BET brand and sales strategy accurately and efficiently
2) ensure all bookings confirmed with customers and suppliers accurately and efficiently
3) be knowledgeable on BET projects, products, unique selling points (project management, facilitation, community networks) and main purposes (win-win-win, transparency, inspiration).
JOB SPECIFICATIONS:
Accountabilities & Responsibilities:
Sales :
• Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner
• Ensure BRS booking is properly set up for a confirmed group before handing over to BET Operations team.
• Ensure accuracy and timeliness of invoices to overseas agents and clients upon group confirmation.
Customer Service:
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices and colleagues)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• Communicate timely and accurate information on BET programmes to enhance overall internal / external customer satisfaction
Follow up policies & ISO procedures:
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Follow approved policies and procedures
• Utilise preferred supplier product and services to improve cost advantage
Cost management:
• Suggest and recommend initiatives with objective of reduce Cost of Goods Sold and improve trip profitability
Self-management & staff management:
• Suggest new or improved policies and processes to improve efficiency
Marketing:
• Assist the BET Sales Team Leader to provide accurate and timely marketing information for print and electronic media
• Assist the BET Sales Team Leader to prepare and conduct agent familiarisation trips to BET projects and products
• Assist the BET Sales Team Leader to collect program publicity materials such as keeping accurate photo records of activities and projects
Product Development:
• Assist the BET Sales Team Leader research, identify and develop products/relationships suitable to specific BET markets and opportunities
• Assist the BET Sales Team Leader convey to external customers (agents, suppliers and clients) on new products
BET Projects:
• Be knowledgeable on BET projects, local NGO and Community activities
• Accompany and facilitate BET groups as required to maintain high degree of product knowledge and assess future opportunities
Yêu cầu ứng viên
PERSON SPECIFICATIONS
Knowledge
• Fluent in spoken and written English
• Travel industry experience
• Understand about the sales region
Skills
• Sales skills
• Good cross-cultural communication skills
• Good organizational skills
• Travel and outdoor activity safety knowledge and skills
• Computer skills including fluency in Microsoft Office
Attitude
• Passion for Buffalo's purpose of 'Changing Lives Through Travel'
• Able to work under pressure, juggle multiple tasks and outside office hours when required
• Able to work independently and with a team
• High attention to detail
Working condition
• Working at BT office
• Annual leaven and sick leave according to the country specific policy
• Working Hours according to the country specific policy
Knowledge
• Fluent in spoken and written English
• Travel industry experience
• Understand about the sales region
Skills
• Sales skills
• Good cross-cultural communication skills
• Good organizational skills
• Travel and outdoor activity safety knowledge and skills
• Computer skills including fluency in Microsoft Office
Attitude
• Passion for Buffalo's purpose of 'Changing Lives Through Travel'
• Able to work under pressure, juggle multiple tasks and outside office hours when required
• Able to work independently and with a team
• High attention to detail
Working condition
• Working at BT office
• Annual leaven and sick leave according to the country specific policy
• Working Hours according to the country specific policy
Quyền lợi được hưởng
- Attractive daily allowance
- Training courses with great career development opportunities
- Work in rural/outdoor environment
- Training courses with great career development opportunities
- Work in rural/outdoor environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
BUFFALO TOURS
70 - 72 Ba Trieu, Hoan Kiem Dist, Ha Noi
Người liên hệ: HR
70 - 72 Ba Trieu, Hoan Kiem Dist, Ha Noi
Người liên hệ: HR
This is an exciting opportunity for a professional to join one of the most successful destination management companies in Asia. Buffalo Tours has been operating since 1994, bringing more than 90,000 travellers each year across Vietnam, Cambodia, Laos, Thailand and Myanmar. Our aim is to ‘Discover Your Asia’, with unique ...Chi tiết
This is an exciting opportunity for a professional to join one of the most successful destination management companies in Asia. Buffalo Tours has been operating since 1994, bringing more than 90,000 travellers each year across Vietnam, Cambodia, Laos, Thailand and Myanmar. Our aim is to ‘Discover Your Asia’, with unique and authentic experiences that take you off the well worn tourist path. As part of Thien Minh Group (TMG) one of the leading integrated travel and hospitality groups within Asia, Buffalo Tours offers a one-stop solution for travellers, providing touring activities, accommodation, cruises, transport and travel agency services. With sales offices in Australia, United Kingdom, Russia, United States of America and Japan, and operational offices throughout Asia, we are ever expanding our reach to become Asia’s leading provider of travel services. Ẩn chi tiết
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BUFFALO TOURS
Địa chỉ: 70 - 72 Ba Trieu, Hoan Kiem Dist, Ha Noi
Quy mô: 100-499 nhân viên
Việc làm tương tự
Buffalo Educational Travel (BET) Executive Sales
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ