Branch Sales and Service Executive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 293 lượt xem
Ngày cập nhật: 10/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Ngân hàng/ Tài chính
Mô tả công việc
• Inbound NTB/ETB sales
- Address walk-in NTB clients’ (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth
- Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
• Inbound ETB Service-To-Sales
- Address walk-in ETB clients’ (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
- Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients;
• Deep sell (in person)
- Immediately broaden the conversation to include fuller bundle
- Refer to Business Banking Acquiring Team for BC lending needs
- Prepare, set up, & activate (in person)
• When required documents are available
- Compile required documents
- Conduct KYC/CDD
- Open account/activate products
- Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team
• Service (in-person)
- Fulfil basic service needs and pass on rest to Client Centre or CSM
- Deepening activities
• Risk Management
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
- Participate in and/or support the Bank's effort in combating money-laundering activities
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates
• Other Responsibilities
- Embed Here for good and Group’s brand and values in the team
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
- Address walk-in NTB clients’ (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth
- Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
• Inbound ETB Service-To-Sales
- Address walk-in ETB clients’ (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
- Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients;
• Deep sell (in person)
- Immediately broaden the conversation to include fuller bundle
- Refer to Business Banking Acquiring Team for BC lending needs
- Prepare, set up, & activate (in person)
• When required documents are available
- Compile required documents
- Conduct KYC/CDD
- Open account/activate products
- Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team
• Service (in-person)
- Fulfil basic service needs and pass on rest to Client Centre or CSM
- Deepening activities
• Risk Management
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
- Participate in and/or support the Bank's effort in combating money-laundering activities
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates
• Other Responsibilities
- Embed Here for good and Group’s brand and values in the team
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Yêu cầu ứng viên
• 1+ years of relevant experience in sales of retail banking or equivalent industries
• Highly results-driven, enthusiastic and self-motivated individual with strong time management skills
• Basic banking products knowledge – CASA, Mortgage, PL, Credit Cards, Simple Wealth
• Excellent interpersonal and communication skills
• Passion for sales and providing excellent customer service, with ability to deal with people of all levels in complex and difficult situations
• Highly results-driven, enthusiastic and self-motivated individual with strong time management skills
• Basic banking products knowledge – CASA, Mortgage, PL, Credit Cards, Simple Wealth
• Excellent interpersonal and communication skills
• Passion for sales and providing excellent customer service, with ability to deal with people of all levels in complex and difficult situations
Quyền lợi được hưởng
- Premium healthcare for you and your dependents
- 18 days full paid leave a year
- 13th payment
- 18 days full paid leave a year
- 13th payment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
Bạn đang xem tin việc làm Branch Sales and Service Executive trong ngành được tuyển dụng tại bởi STANDARD CHARTERED BANK. STANDARD CHARTERED BANK đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Branch Sales and Service Executive cách đây lúc 08/11/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
STANDARD CHARTERED BANK
Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Quy mô: Hơn 50.000 nhân viên
Việc làm tương tự
Branch Sales and Service Executive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ