Branch Manager - Trưởng Phòng Thẩm Định

The Branch Manager is fully responsible for managing the branch operation and performance, underwriting process, customer service and cross-functional coordination. He/she has to ensure target achievement of the branch within its budget and seeks growth opportunity in assigned area and manage additional responsibilities/ projects assigned from time to time.

Branch Manager plays one of the key management positions in Branch Network Department.

1. Credit process - Ensure the underwriting and loan process is operated smoothly, professionally and in compliance with Credit policy and business code.
2. Customer service quality - Ensure the best quality of customer service wherever customers are met & serviced from approaching potential customers to dealing customers with delinquency.
3. Expense control - Monitor and prepare report to track expenses within budget and favorably against national branch benchmarks. Track branch cost efficiency ratio vs. plan vs. KPI vs. branch benchmarks subject to branch data availability from Finance Department.
4. Risk management – Take responsible for managing possible risks may arise from daily operation. Ensure to implement all necessary actions to prevent, identify and escalate all frauds in the branch, both internally and externally to relevant departments.
5. Analysis and Report - Analyze and report branch performance to ensure that branch performance is recorded, analyzed and reported to Department Head on a regular basis with accuracy and in time-bound manner, along with comments and recommendations.

1. Education Background: University Graduate, Finance & Banking, Business management qualification is preferred or relevant qualifications
2. Minimum Experience: Min 5 years of banking/consumer finance or relevant industry or business function
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge : Consumer finance or banking is preferred
− Competencies : Interpersonal, Leadership, Business Management
− Computer skill : Computer skills (MS Word, Excel, Power Point)
− Languages capability : Solid command of spoken and written English and Vietnamese
4. Other (if any):
− Practical working experience in a business driven culture and customer service oriented atmosphere.
− Experience in managing a team with both field force (such as mobile underwriting) and office staff.
− Leadership in both team environment and individual.
− Business management skill, Interpersonal Communication skill, Teamwork spirit motivation skill.

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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