Branch Manager

- To provide strong business leadership, instilling IDP’s vision for the organization and a performance driven culture with the office based team
- Lead the team at a functional and operational level, mentoring, coaching, motivating, communicating and driving for high engagement and excellent business results
- Lead the development and implementation of country, destination country and office-based lead generation, counselling capability/capacity, pipeline conversion business plans aligned with regional goals
- Build strong working matrix relationships and leverage with destination, marketing and finance leaders and other country/regional/global staff to deliver optimal result
- Servicing Multi-destination institution representatives on their visits to IDP, and updating institution representatives on the Vietnamese students market
- Contribute to development of strategic relationships with clients
- Lead the two teams in HCM1 to provide outstanding service and support to customers, clients, and partners to achieve sales and market share targets
- Plan and organize staff resource to meet staffing requirements for business operations
- Develop systems and processes to ensure customers and clients are handled professionally
- Develop expertise in use and functions of IDP’s CRM
- Prepare Business Plan/Budget process and setting Annual Goals and Targets for the unit and network
- Provide guidance to counsellors in dealing efficiently with requests, complaints, issues Ensure effective and timely implementation of priority global projects
- Play an active role in development of company’s global priorities keeping bigger picture in mind
- Report to Head of Sales & Operations in regard to the monthly target in the branch office

- At least 5 years of Sales & Operations Management experience, preferably in Multi-National Company.
- Demonstrate skill in managing customer facing sales-based operations with strong commercial acumen and experience in developing growth strategies, business plans, budgets and sales pipeline management.
- Knowledge of both local and Multi Destination Education System (AU, NZ, CA, US, and UK)
- Highly skilled leader with a proven ability to motivate and lead across teams to achieve demonstrable outcomes.
- Practical experience in managing diverse stakeholders (clients & students) – with diverse interests – to their satisfaction, but always keeping to the goal of the organization.
- Outstanding skills in customer liaison and client relationship management
- High level of problem solving and negotiation skills.
- Experience in working with CRM systems
- A strong, ethical leader who acts with integrity and in the best interests of the business.
- Excellent presentation and communication skills
- Outstanding written and verbal English skills
- Bachelor’s Degree, preferably in a management, marketing or customer service discipline.

- 13th Month Salary
- Private Health Care Insurance
- 15 days annual leaves, 10 days sick leaves

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