Branch Assistant Manager, Ho Chi Minh City

*Job Responsibilities

In this role, you will need to:
- ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets at the Branch.
- be required to ensure that all existing customers (in the case of Younger Learners, their parents) are informed of re-registration periods in writing, telephone calls and class visits in a timely manner.
- conduct sales via face to face consultations, phone and via email.
- handle all first and second level complaints and feedback and support the Teaching Assistant Coordinator in the supervision of Teaching Assistants.
- organise the staffing rota, ensuring staffing is adequate to meet operational needs of each day and provide cover for the Branch Manager when required

For more information please see the Role profile.

The ideal candidate should have:
- a minimum of 2 to 3 years’ experience of working in a customer service/sales environment, preferably in the services industry.
- experience of working with children and experience of safe planning, organisation and delivery of activities for children.
- a Graduate degree (University degree) in any discipline
- be able to speak and write fluently in English and Vietnamese.
- competent IT skills, excellent communication and customer relation skills, very good problem-solving skills and demonstrable sales techniques.

The teaching centres operate Monday to Friday 8.30am to 8pm and on Saturday/Sunday from 8.30am to 5.30 pm. The post holder will be required to work a 5-day week on a shift system from Monday to Sunday. Evening and weekend working are required on a regular basis.

For further information please see Role Profile and British Council Generic Behaviours

*Employment Benefits
- Payband 5/H (From VND23,039,000 per month)
- 21 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Comprehensive Medical Insurance package for you and your family members (eligible spouse and children only)
- Annual health check
- Other benefits regulated in the TACOS
- Extensive training and development opportunities, both local and within the global network

The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.

Startdate: as soon as possible
Closing Date: 22 October 2018 (23:59 UK time)

For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-NT-1828e
(Please note that priority will be given to applicants who apply on our Jobs Portal)

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

- Bonus 13th salary and Performance bonus
- Health and Accident Insurance
- 21 days annual leave and 15 public holidays a year

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