Beauty Advisor - Tư Vấn Viên Mỹ Phẩm

This is an exciting opportunity where you will play as a brand ambassador, an artist of relation who contributes to the Brand image, creates a unique and memorable experience for each client, at every moment and at every point of sales. As a team player in a dynamic team, you will contribute to the team spirit and brand development.

Key responsibilities includes:

CHANEL Ambassador: the Beauty Advisor embodies the values of the Brand.
• CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how on Fragrance & Beauty business and a general understanding of Fashion and WFJ businesses, is able to share it with the clients as well as the team. (“Insider” attribute)
• Show curiosity to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
• Respects the uniform and grooming guidelines at all times to project the brand image.
• Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines.

Experience Creator: the Beauty Advisor surpasses client expectations.
• Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
• Provide personalized consultation to clients. Understand client’s needs and provide tailor-made solutions or proposals.
• Share beauty tips with clients to educate and inspire them, and enrich their experience in using CHANEL products. (“Influencer” attribute)
• Proactively invite clients come back for services and schedule appointments.
• Promote link selling and cross-selling.
• Assist in beauty workshops/seminars.
• Embraces digital shopping trends and facilitate in delivering a seamless omni-channel experience for clients. (“Influencer” attribute)
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them. (“Story-Maker” attribute)
• Capable of sharing relevant CHANEL social media content to clients.
• Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.

Business Driver: the Beauty Advisor is performance-minded in order to achieve our objectives.
• Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business
• Contributes to build the business by achieving sales targets, using all levers such as products, services, client database … to retain, recruit and grow client return rate.
• Seek continuous improvement in achieving higher performance and sales targets defined by counter/boutique manager.
• Provide feedback on CHANEL products and client & retail insights.
• Maintain up-to-date knowledge of competitor products and launches.
• Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Counter/Boutique Manager.
• Follow all operational procedures and guidelines regarding sales, returns, transfers, stock adjustments, inventory control, the utilization of SPM and all policies.
• Be accountable for stocks at POS by overseeing stock receipts and regular stocktaking. Ensure data accuracy according to company policy and SOP.
• Use IT system to record sales figures for data analysis and reporting.
• Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device. CRM data on each customer is kept up-to-date, in accordance to the policy on Collection and Protection of Company Data.

Team Player: the Beauty Advisor acts interdependently and demonstrates team spirit
• Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
• Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences
• Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.

In order to be successful in this role, you should possess:
• Retail experience and selling skills is a plus
• Overall pleasant appearance
• Knowledge of operations
• Able to work in fast-paced environment
• Technology savvy and digital trend awareness is a plus

Ideally, you should have/be:
• Eagerness and willingness to take care of the client, basic understanding of client service.
• Interpersonal and communication skills, ability to establish emotional connection and build a relationship
• Empathy and listening skills
• Generosity and "art of caring", service-minded
• Curiosity, openness and eagerness to learn
• Problem solving and ability to deal with complexity and change
• Self-awareness, self-confidence, self-learner
• Performance-driven
• Enthusiasm, energy and motivation
• Storytelling and ability to engage and inspire
• Team spirit, ethics and integrity
• Positive attitude and body language, open mindset

- Thưởng theo doanh số bán hàng
- Bảo hiểm sức khỏe cho cá nhân và người thân
- 15 ngày phép/năm

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