Auto Dialer Manager

Auto dialer Managing
1. Participate in auto dialler implementation

2. Setting up of autodialer:
• Setting up of general dialer parameters (calendar, strategy, routing of phone lines, timeout between calls, etc.) and parameters of calling (number of attempts, sequence of calls and etc.)
• Setting up parameters of each calling campaign (which phone lines use, which collectors participate in this campaign)

3. Monitoring of dialer working during the day:
• Check uploaded data in dialer for each campaign
• Launch campaigns at morning
• Restart campaigns after finish during the day
• Monitor and manage the key parameters of working dialer and collectors: utilization of operators, utilization of phone lines, idle time, service level, contact rate, number of PTP
• Manage dialer productivity (number of lost connections, % of proceeding campaigns, utilizations of operators)
• Rapid movement of collectors between campaigns

4. Reporting preparation by auto dialer performance.

Collection system:
1. Business administration of collection system
• Make settings in collection system (Contact) related with auto dialer
• Make settings of different strategies in collection system (Contact)

2. Participation in launch the strategies comparison (champion challenger approach)
3. Prepare documentation with description of collection system and strategies
4. Prepare reporting about results of pilots by comparison different strategies

• Bachelors/Masters with major in mathematics, physics, engineering, IT
• 1 year and above relevant experience as predictive dialer manager (prefer Genesys dialer)
• Experience in business support of any collection will be the advantage
• Strong analytic skills, systematic mindset, good developed logic.
• Good knowledges of MS Excel ( knowledges of SQL will be the advantage)
• Fluent in English

- Bảo hiểm Bảo Việt

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