*attractive Package* - Assistant Manager, Operations (Trade Operations & Market Operations)

Job Purpose *

To assist Manager in managing business areas including but not limited to Trade Operations, Payments and Markets Operations providing banking services and operation support to all customers in compliance with internal policies/procedures and local regulations
• To provide efficient service and accurate handling of all transactions in scope
• To provide high service quality to all level of customers
Key Responsibilities *
Daily tasks and Controls:
To assist Manager in managing Trade and Payments activities ensuring that:
• Accuracy and timely processing for all kinds of trade finance, markets and remittance transactions
• Trade, markets and payment related transactions as well as daily operations are promptly processed, approved, monitored and reported within service standards following strictly Group’s policy, country procedures and local regulations.
• Positive client experiences through support, trade advice and best practices in relation to Trade finance transactions.
• Monitor operation risks including compliance risk under Trade & Payment area to minimize mistake, service lapse and compliance breaches
• Internal procedures, process documents, SLA, ect. are established, updated and communicated to staff and stakeholders
• Procedure and process training provided to staff
• High level of productivity and efficiency in operational processes and activities are achieved and maintained
• Other Operational tasks as assigned by Manager/Head of Operations

Reporting

• Provide regular and ad-hoc reports for management and SBV

Risk Management / Regulatory Compliance
• Full understanding of riks and compliance with own area’s internal policy and procedural requirements as well as regulatory / statutory requirements from State Bank and other statutory / regulatory bodies.
• Be responsible for fraud and risk mitigation.
• Ensure all issues/ risk events are reported in timely manner and have properly follow up till it has been solved

Customer Service

• Liaise with internal and/or external customer to meet customers’ needs
• Ensure that customer complaints are dealt within a prompt time frame to ensure that the Bank is not exposed to potential losses.
• Provide friendly and responsive customer service to both internal and external customers using excellent customer service skills.
• Ensure service quality and processing within agreed standards.

People Management / Team Work
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
• Actively assist other team members to fulfil department’s work within the time frame.
• Observing staffs’ daily activities and assisting them in solving issued arising from operations and/or escalate to Head of Ops for further guidance.
• Exchange and share “best practice” / lesson learnt from experienced problems to other teams members
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role

Job Specification *
Qualifications
Bachelor's Degree or above related to Banking and Finance (Accounting/Finance/Business/Economics/Financial Engineering)

Relevant Work Experience
At least 3 years of related experience in banking operations

Required Competencies and Skills *

• Knowledge of trade,payment and market products/services and operations
• Sound understanding of operational risk and controls, local legal and regulatory framework
• Experience with banking operations
• Good people management skills
• Good time management skills
• Attention to detail and accuracy
• Organisational and task coordination skills
• Strong teamwork capabilities
• Good interpersonal skill
• Good command of spoken and written English and Vietnamese
• Computer skill

- Year End Bonus
- Private Medical Insurance for staff and direct family members
- Training

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