Associate Manager IT Governance and QA

* Job location: Ho Chi Minh City

* Job description
At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

* Role Summary
This incumbent is responsible for supporting the Senior Manager of Information Security & IT Governance in setting up and monitoring the IT governance, process framework, audit coordination activities and IT Risks management.

* Main Accountabilities
• Coordinate the development, implementation and adherence to internal processes that will ensure that long-term sustainability and viability of technology products for the organization
• Implement KPIs and service levels, and ensure performance levels are met or exceeded
• Collaborate with regional teams to implement SDLC and ITSM methodologies/standards
• Prepare metrics and engagement status reports; conducts root cause analysis; performs data analytics and statistical process control;
• Implement and maintain related IT Policies and Procedures for IT Governance Activities. Ensure quality assurance activities on all IT activities meet SLF policy/ standards.
• Main point of contact for internal and external auditors, and ensures monitoring and reporting of remediation.
• Identify and manage IT risks, as well as ensure IT risks are tracked and remediated properly
• Coordinate with other IT function to define IT skills and capability requirements and based on that, determine the training needs.
• Support Senior Manager of Information Security & IT Governance on another assigned tasks.

* Competencies
• Strong Project and Time Management skills
• Knowledge of SDLC and ITSM/ ITIL methodologies
• Ability to work well and collaborate with a wide range of team members: technical, business subject matter experts and stakeholders, especially under stress and with changing priorities
• Good audit skills and techniques
• Basic knowledge on computer networks, Windows operating systems, Unix/Linux operating systems
• Have knowledge and background IT
• Skill in problem solving to select, organize and logically process relevant information (verbal, numerical or abstract) to solve a problem
• Interpersonal skills to interact effectively with business contacts (including executives, officials and key staff/consultants) in a businesslike, customer service-oriented manner
• Strong data analysis, visualization and presentation skills
• Strong communication skills
• Delivery focused
• Client interaction and consulting experience will be preferred
• Flexible and responsive work style
• Strong problem solving and analytical capabilities
• Ability to multi-task and work under pressure
• Experience working remotely with people in different time zones
• Demonstrate international cultural awareness and sensitivity
• Consulting and negotiation skills and experience

* Education and Experience
• Bachelor degree in Information Technology/ Computer Sciences or Accounting/Auditing
• 5+ years of overall IT experience, with 3+ years of experience in project management and ITSM governance/ IT advisory within a technology/IT environment
• ITIL Certification from an accredited examination institute is a plus
• Auditing / Consulting background is a plus

*** Please send CV via VietnamWorks

- Competitive salary and bonus
- Healthcare, pension, training and employee activities
- Professional and active working environment

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